Maintenance Assistant

The Malone Hotel; Belfast; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Career development

Supportive environment

Discounted staff rates

Vacation

Paid time off

Performance bonuses

Pension plan

Free parking

Employee development programs

Room discounts

Job summary

The Malone Hotel in Belfast is seeking a Maintenance Assistant to uphold operational excellence by performing repairs, painting, and preventative maintenance of hotel equipment, furniture, and fixtures. You’ll support daily operations with a friendly, problem-solving approach.

Join a team that values safety, quality, and guest satisfaction in a prestigious 4-star hotel, with opportunities for development and a competitive benefits package.

Qualifications

• A good level of spoken English is essential.
• Highly responsible and reliable.
• A positive and friendly attitude.

Responsibilities

• Maintain external areas including loading bay and car park to a high standard of presentation and safety.
• Work as part of a team to deliver outstanding service and standards to guests.
• Complete records for legal compliance and reporting.
• Follow the maintenance schedule and action remedial works to keep facilities in excellent order.
• Assist the Maintenance Engineer/Manager during days off and holidays.

Skills

Customer service

English proficiency

Reliability

Problem solving

Teamwork

Job description

The award-winning Macklin Group is one of Northern Ireland's foremost care home and hospitality organisations. With ambitious plans for the future and a forward-thinking approach across our businesses, we set ourselves apart as an exciting and rewarding organisation to work with. The Group has developed substantially in recent years through organic growth and acquisitions, as well as winning almost 50 awards in recent years for our people development and service. The Malone Hotel, located in Belfast, is an established and growing hospitality business with a strong reputation for delivering high-quality guest experiences.

About The Role

As a Maintenance Assistant, your role is crucial in upholding the hotel's operational excellence and ensuring a safe, comfortable environment for guests and colleagues alike. Your contributions directly support the smooth running of our property, reflecting our commitment to our values. You'll need to be friendly, caring, creative, and a natural problem solver. You will be responsible for the daily departmental operations, performing essential maintenance duties, including repairs, servicing, painting, and preventative maintenance of all hotel equipment, furniture, and fixtures.

Key Accountabilities:

• Maintain all external areas, including the loading bay and car parking, ensuring a high standard of presentation and safety that reflects our commitment to quality and responsibility.
• You will be working as an integral part of a team, supporting all your colleagues across departments to deliver outstanding service and standards to our guests, fostering a collaborative and guest-focused environment.
• You will be required to meticulously complete records that form part of our legal compliance, ensuring accurate reporting and record-keeping, which is essential for upholding our operational standards.
• Proactively work from the PMS reactive maintenance schedule on a daily basis, prioritising and actioning remedial works as needed to ensure all hotel facilities are in excellent order and to safeguard revenue, showcasing your efficiency and problem-solving skills.
• Be keenly aware of your responsibility for the security of guests and hotel property, prioritizing safety and demonstrating a vigilant approach.
• Adhere to proper procedures by referring any departmental supply requirements to the Maintenance Engineer or Senior Management for authorisation, ensuring accountability and correct process.
• Provide reliable support and deputise for the Maintenance Engineer/Manager during their days off and holiday cover, demonstrating your commitment to the team and contributing to seamless operations.
• Ensure strict adherence to the Company Health & Safety Policy and the Health & Safety at Work Act 1974, Fire, and COSHH legislation, maintaining scheduled inspections.
• Records and online compliance systems, prioritizing safety and regulatory compliance.
• Perform any other tasks as delegated by your Line Manager, showcasing your adaptability and willingness to contribute wherever needed.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive and inclusive work environment.
• The chance to play a key role in the success of a prestigious 4-star hotel in Belfast.

Required Criteria

• A good level of spoken English is essential
• Highly responsible & reliable
• A positive and friendly attitude

Desired Criteria

• Previous experience in a similar role is preferred
• A valid, clean driving license and use of own car would be a benefit

Skills Needed

Ability to Identify and Anticipate needs, Exceptional Customer Service Skills, Exceeding Customer Expectations

About The Company

The Malone is a veritable secret, a hidden treasure boasting everything you want in a hotel: spacious bedrooms and suites, function rooms for inspirational wedding celebrations or corporate events and the very best of that famous Irish hospitality, every step of your stay. The Guinness is perfectly poured in our Greyhound bar – enjoy it with some smoked salmon and wheaten bread or indulge in a meal to remember in The Avenue Brasserie. Here at The Malone, we have generations of experience in welcoming guests. First opened in 1945 as ‘The Bowness’, for the last 30 years, The Malone has been owned and run by two generations of the Macklin family. Relax and unwind with us. A warm Irish welcome to you!

Company Culture

We are always looking for enthusiastic and talented individuals to join our team.

As a family owned hotel, you're not only part of the team, you're part of the family.

Our commitment to our people is to deliver a great place to not only work, but thrive. Relationships are important to us, those we have with our guests and with one another.

The Malone inspires its teams to live by the company's core values;

• - Treat people really well
• - Openness, trust and understanding
• - The highest standards
• - Perseverance and enjoyment
• - One step ahead
• - Flexibility

Internal development and progression is key to our success, having been in business for 30 years.

Company Benefits

We believe everyone has the right to grow and develop and we actively encourage those who want to make a career in hospitality, with internal and external training.

Employees have the opportunity to enjoy a variety of benefits whilst working at The Malone Hotel.

• Vacation
• Paid time off
• Performance bonuses
• Retirement plan and/or pension
• Office perks
• Employee development programs
• Free parking
• Open office
• Competitive salary
• Preferential room rates
• Family and friends rates
• Long service recognition
• Progression opportunities

Salary

Not disclosed