Main - Team Leader

Funky Pigeon; City of Edinburgh; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Cycle to work

Paid annual leave

Employee discounts

Deals from retail partners

Job summary

WHSmith in Edinburgh Waverley is seeking a Team Leader to guide and inspire the store team, delivering exceptional customer service and hitting trading plan targets.

You will foster a culture of learning, support and recognition, while helping colleagues develop product knowledge and confidence. The role requires engaging leadership and a commitment to safe, compliant store operations.

Qualifications

• Proven retail leadership experience in a fast-paced environment.
• Strong understanding of KPIs such as ATV and store performance.
• Ability to lead from the front and motivate teams on the shop floor.
• Excellent communication and relationship-building abilities.

Responsibilities

• Guide and engage the team to hit standards and trading-plan targets.
• Foster a culture of learning, support and recognition for personal skill growth.
• Support colleagues in an inclusive environment where everyone is valued.
• Create pride in-store ensuring safe, legal operations.

Skills

Retail leadership

KPI knowledge

Front-line leadership

Communication skills

Team development

Job description

Can you Lead?

We're looking for a dynamic Team Leader to join our Team at Edinburgh Waverley.

Be part of a fast paced, exciting environment, where no 2 days are ever the same.

As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.

What being a Team Leader is all about?

• Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
• Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
• Supporting our colleagues in an environment where everyone feels valued and welcome.
• Creating a sense of pride within the store to ensure we are operating safely and legally.

What our Store Leadership Team would love to see:

• Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
• Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
• Flexibility of approach that will allow you to support other stores in the area when needed.
• Ability to build strong relationships and communicate clearly and effectively.
• Experience of supporting employee training and development, and motivating teams to deliver their best.

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

About us:

WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.