Mail Room Clerk

Northwest Arkansas Community College; Greater Manchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established community college is seeking a dedicated Mail Room Clerk to manage USPS mailing needs and provide exceptional service across departments. This role involves coordinating mail deliveries, troubleshooting equipment, and maintaining accurate logs. The ideal candidate will possess strong customer service skills and be able to operate mail equipment efficiently. Join a vibrant educational community committed to empowering lives and supporting student success. This position offers a competitive hourly rate and the opportunity to contribute to a diverse and dynamic work environment.

Qualifications

• 1 year of applicable work experience required.
• Must be able to operate mail meter and understand USPS processes.

Responsibilities

• Coordinate receipt, return, and delivery of USPS parcels.
• Provide excellent customer service to all departments.
• Maintain log of mail services and run monthly reports.

Skills

Customer service skills

Knowledge of Microsoft Office

Ability to operate mail meter

Ability to work with minimal supervision

Knowledge of USPS processes

Education

High school diploma or GED

Tools

Omecorp Genesis Business Systems

Job description

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.

As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

Under the direction of the Inventory Control Manager, the Mail Room Clerk performs a variety of tasks, such as: serving the college with USPS mailing needs and to deliver prompt mail services, accepting incoming and outgoing mail, processing, sorting and delivering prompt mail services to various departments and campus locations; working with Operations staff to ensure Federal, state and local guidelines are met regarding surplus assets.

Essential Duties

• Coordinates the receipt, return, and delivery of USPS parcels.

• Delivers USPS and other parcels to various departments and campuses.

• Provide excellent customer service by working effectively with all departments providing mail needs as required.

• Researches and resolves complaints concerning distribution of mail across departments and campuses.

• Serves as back-up to the Warehouse Specialist.

• Maintain log of each mail service provided and run monthly reports to be turned into the Accounting department.

• Maintain a clean workspace and account for all postage for each department throughout the college.

• Troubleshoot and maintain mail equipment daily.

• Maintain and coordinate maintenance and inspection of Quadient mail metering machine with Omecorp Genesis Business Systems and operations.

• Bulk mailings - coordinate with departments and inspect and transport to post office.

• Work with Inventory Control Manager and Facilities Fiscal Support Analyst to ensure proper tracking, posting and shipping of surplus materials.

• Coordinate with other departments to ensure efficient and effective removal of surplus items from their possession.

• Perform other related duties as required or assigned.

Rate of Pay $16.13 per hour. *Higher compensation may be considered based on qualifications directly related to position.

Completed applications received by 05/23/2025 will be assured full consideration. Late applications will be reviewed as necessary to fill the position.

Knowledge, Skills and Abilities

• Customer service skills required to interact and work effectively with the public, college Faculty and Staff and USPS employees.

• Knowledge of Microsoft office and ability to learn Omecorp Genesis Business Systems.

• Knowledge of College directory to locate Faculty and/or Staff offices.

• Must be able to operate mail meter, USPS process for certified mail, and College library and science kit mailing process.

• Ability to work effectively with minimal supervision.

• Ability to understand time constraints and work on a timely basis.

Physical Demands/Work Environment

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the functions of this job, the employee is regularly exposed to outdoor weather conditions; occasionally exposed to work near moving mechanical parts, work in high, precarious places, toxic or caustic chemicals. The noise level in the work environment is usually moderate.

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Highly repetitive, moderately physical. Highly repetitive type of work which requires somewhat diversified physical demands of the employee.

While performing the functions of this job, the employee is regularly required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk or hear; and frequently required to use hands to finger, handle, or feel; occasionally required to sit, taste or smell. The employee must occasionally lift and/or move more than 25 pounds; regularly lift and/or move up to 25 pounds; continuously lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; distance vision; and color vision.

Required Qualifications

• High school diploma or GED.

• Additional requirements determined by the agency for recruiting purposes require review and approval by the Arkansas Division of Higher Education.

• At least 1 year of applicable work experience.

NWACC is an Equal Opportunity Employer, please see our EEO policy.