MacOS EUC Engineer - End-User Support

The Pearson Whiffin Recruitment Group; Hinton; On-site; GBP 32,000 - 52,000; Full time

Job summary

The Pearson Whiffin Recruitment Group is seeking an EUC Engineer to provide hands-on macOS/end-user computing support across a predominantly macOS environment. This role emphasizes a proactive, customer-focused approach to resolve hardware, software and access issues for a diverse user base.

The successful candidate will manage device lifecycles, onboarding/offboarding, MDM considerations (Jamf preferred), and collaborate with IT teams to continuously improve the end-user computing experience.

Qualifications

• Proven EUC/Desktop Support experience (2nd line)
• Strong macOS and Apple hardware troubleshooting
• Experience with IT ticketing systems and incident management

Responsibilities

• Provide 1st and 2nd line technical support to end users, resolving hardware, software, connectivity and access-related issues.
• Support, configure, deploy and troubleshoot Apple MacBooks, macOS devices and mobile phones (iOS and Android).
• Manage the end-to-end device lifecycle, including laptop builds, provisioning, deployment, maintenance, replacement and decommissioning.
• Support user onboarding, offboarding and internal moves, ensuring devices, applications and access permissions are correctly provisioned.
• Administer user accounts, security groups and access permissions across corporate systems and applications.
• Troubleshoot issues relating to Microsoft 365, collaboration tools, VPN, Wi-Fi, email and other business applications.
• Assist with mobile device management (MDM), ideally using Jamf, including device enrolment, configuration, software deployment and policy management.
• Support identity and access management processes, including password resets, MFA, account provisioning and permissions management.
• Manage incidents and service requests through the IT service management platform, ensuring timely resolution and clear communication.
• Maintain accurate IT asset records, technical documentation and support procedures.
• Work closely with wider IT, infrastructure and security teams to deliver complex issues and improve the end-user computing environment.
• Deliver a professional, responsive and customer-focused IT support service.

Skills

macOS

2nd line support

Troubleshooting

Tools

Jamf Pro

Job description

The Pearson Whiffin Recruitment Group is seeking an EUC Engineer to provide hands-on macOS/end-user computing support across a predominantly macOS environment. This role emphasizes a proactive, customer-focused approach to resolve hardware, software and access issues for a diverse user base.

The successful candidate will manage device lifecycles, onboarding/offboarding, MDM considerations (Jamf preferred), and collaborate with IT teams to continuously improve the end-user computing experience.