MacOS Engineer – Security & Escalation Specialist

Zero Plus; England; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Leave 25 days

Pension

Medical Insurance

Discretionary bonus

Training allowance

Job summary

Zero Plus in the United Kingdom is seeking an experienced macOS Engineer to implement and support day-to-day engineering operations within a cloud-managed estate, aligning with Zero Trust and ISO 27001. You will act as escalation point, work with macOS Lead, and ensure adherence to policies while contributing to onboarding of Falcon, GDS and DCMS projects within security frameworks.

This role emphasizes service excellence, collaboration across teams, and continual improvement through automation

Qualifications

• BAU, incident management, and project activities delivered effectively.
• Internal escalation point before the macOS Lead.
• Adherence to Zero Plus and Client policies, processes, documentation standards, audit controls, and security principles.
• Support onboarding of customers into Zero Plus services for Falcon, GDS and DCMS.

Responsibilities

• Support device builds and deployments using ADE and MDM tooling.
• Create and maintain MDM configuration profiles.
• Package, test, and deploy macOS applications and updates.
• Write and maintain scripts and automation with support from senior engineers.
• Test patches, updates, and beta releases of macOS and key applications.
• Assist with maintaining security baselines and compliance controls.
• Provide 2nd/3rd-line support for macOS-related issues.
• Maintain documentation, knowledge base articles, and operational guides.
• Support reporting and dashboard creation using MDM and Intelligence platforms.
• Assist with project delivery tasks and technical implementation work.
• Engage with vendors for routine support cases.

Skills

Escalation management

BAU operations

Incident management

MDM tooling

Security frameworks

Tools

ADE

MDM tooling

Automation scripting

Job description

Zero Plus in the United Kingdom is seeking an experienced macOS Engineer to implement and support day-to-day engineering operations within a cloud-managed estate, aligning with Zero Trust and ISO 27001. You will act as escalation point, work with macOS Lead, and ensure adherence to policies while contributing to onboarding of Falcon, GDS and DCMS projects within security frameworks.

This role emphasizes service excellence, collaboration across teams, and continual improvement through automation