Macmillan Project Caseworker

Citizens Advice Milton Keynes; Milton Keynes; On-site; GBP 19,000 - 27,000; Full time

Job summary

Citizens Advice Milton Keynes is seeking a Macmillan Project Caseworker to support cancer patients across a region from Milton Keynes to Cornwall.

You will provide confidential information, advice and tailored guidance on welfare benefits, financial support, debt and energy costs, while handling a demanding caseload with sensitivity and a person-centred approach.

Qualifications

• Experience in advice/casework is desirable.
• Computer-literate; training on case recording systems will be provided.
• Ability to work independently, sometimes remotely and from various community locations.

Responsibilities

• Provide high-quality confidential information, advice and support to people affected by cancer and their families, covering welfare benefits, financial support, debt, energy costs and employment issues.
• Assist clients with complex welfare benefits and housing enquiries; full training provided to support professional development.
• Engage with clients in person, by telephone, email and video calls, aiming to empower them and improve financial wellbeing.

Job description

Role: Macmillan Project Caseworker

Contract: Permanent

Hours: Full Time – 25.2 hours per week

Location:
8b Clarendon Drive
Wymbush
Milton Keynes
MK8 8ED

Outreaches: By Agreement

Salary: Salary Band 4 - £18,967.94 Actual (FTE £27,097.06)

Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.

As a Specialist Adviser within the Macmillan Money & More SWS Service, you will provide high-quality, confidential information, advice and support to people affected by cancer and their families across a region spanning from Milton Keynes to Cornwall. Working as part of a coordinated team of advisers across multiple Citizens Advice locations, you will take a person‑centred approach to understand each client’s individual circumstances and provide tailored guidance on welfare benefits, financial support, debt, energy costs, employment issues and other practical challenges arising from a cancer diagnosis. You will help clients navigate complex systems, access available support, and improve their financial wellbeing during a difficult and often overwhelming time. Through compassionate and holistic advice, you will empower people affected by cancer to make informed decisions, build confidence, and feel supported throughout their cancer journey.

The ideal candidate will provide advice and support in person, via telephone, email and video call to patients undergoing treatment for cancer. Macmillan Project Caseworkers will assist clients with complex welfare benefits and housing enquiries. This requires a good foundation knowledge of each advice area, so competence in these subjects is desirable, but full and ongoing training will be provided to support successful candidates in their professional development.

This is a challenging role, managing a demanding caseload and working with people at every stage of their cancer journey. All our advice work is carried out to the strictest quality standards, and we are committed to ensuring that all our advice work complements the wider services provided by both Citizens Advice and Macmillan Cancer Care.

Applicants need to be:

• Computer-literate, although training on our case recording systems will be given.
• Confident in working to performance targets.
• Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
• Prepared to work independently, sometimes remotely and also from a variety of community-based locations.

A minimum of 12 months’ experience in an advice agency or similar setting is desirable.

The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.

Closing date: Sunday 20th September 2026

Interviews:To be agreed

Please note interviews will be held face to face at Clarendon Drive office