M365 Technical Specialist - London

CIIH Ltd T/A Headway Recruitment; City Of London; On-site; GBP 45,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled Microsoft 365 Technical Specialist to enhance their digital workplace team in the heart of London. This role offers an exciting opportunity to work closely with operational teams, ensuring the health and performance of the M365 platform. Responsibilities include administration, troubleshooting, and user training, making it ideal for those with a passion for technology and user support. Join a dynamic environment where your expertise in Microsoft technologies will drive collaboration and efficiency, impacting the organization positively. If you're ready to take your career to the next level in a fully office-based role, this is the perfect opportunity for you.

Qualifications

• 2+ years experience with M365 technologies and enterprise-level support.
• Strong knowledge of SharePoint Online and Power Platform.

Responsibilities

• Ensure operational health of M365 environment including performance and security.
• Administer and support Microsoft Exchange, Teams, OneDrive, and SharePoint.

Skills

M365 technologies

Microsoft Exchange

SharePoint

OneDrive for Business

Teams

Power BI

Power Platform

PowerShell

Tools

ShareGate

BitTitan

Job description

M365 Technical Specialist - London

Our client, a Global Organisation specialising in Consultancy services, are looking to recruit an experienced Microsoft 365 Technical Specialist to join their digital workplace team at their office in London.

The role of the M365 technical specialist is to work closely with their operational business to support the M365 platform. You will also be responsible for M365 administration, supporting technical support teams, training, and maintenance of the environment. We believe this is an excellent opportunity for candidates who have previously worked on technical aspects of M365 deployments at enterprise level.

Key Duties and Responsibilities:

1. Ensuring the operational health of the M365 environment including availability, maintenance, performance, interoperability, reliability, and security.
2. Assist in the administration and support of an enterprise-level Microsoft Exchange, Teams, OneDrive, mobile access, SharePoint.
3. Troubleshoot M365 related issues including connectivity and mobility when alerted by monitoring software or staff.
4. Involved throughout the lifecycle of projects you will use your broad experience in Microsoft platforms and enterprise technology architecture (Azure/ M365).
5. Stay updated on Microsoft 365 tools and Microsoft roadmap and its impact to the business.
6. Conduct routine monitoring and analysis to include audit log reports evaluation, system and storage utilisation reports, site and system usage, growth reports, and manage site collection quota settings.
7. Training and educating end-users on M365 capabilities and collaboration tools.
8. Create and maintain detailed documentation of Microsoft 365 processes and procedures.
9. Producing dashboard reports and management information, particularly around the consumption of licenses and resources as well as user adoption of the various components.
10. Execute, manage, and lead users through the on-boarding technical and support process.
11. Support and resolve specific user deployment issues.
12. Interact daily with IT team to provide and share technical issue resolution knowledge and deployment/adoption processes best practices.

Technical Requirements:

We are looking for candidates with a range of both technical and business focused skills and experience.

1. Deep knowledge of M365 technologies with experience of two or more of the following: Exchange, SharePoint, OneDrive for Business, Teams, PowerBI (at least two years’ experience).
2. A strong understanding of SharePoint Online.
3. Experience and good working knowledge of the Power Platform environment (Power BI experience is essential, Power Automate and Power Apps experience desirable).
4. Experience in supporting Microsoft 365 for an enterprise and working as part of a global IT team.
5. Experience in Microsoft 365 migration activities. Familiarisation with ShareGate and BitTitan migration tools.
6. A minimum of two years relevant work experience focused on the implementation and/or use of Microsoft 365 and Collaboration technologies.

Preferred Skills:

1. Experience in managing and supporting; SharePoint, OneDrive, Teams, Exchange, OneNote, Viva Engage and Power Platform etc.
2. Experience administering M365, Exchange, Azure Active Directory, Teams, OneDrive and SharePoint environments.
3. Experience with data sovereignty situations and options to comply.
4. Experienced in providing technical support to IT teams and end-user support to individuals.
5. Experience with PowerShell would be highly desirable.

The ideal candidate will be a confident individual with good interpersonal and organisational skills, able to deal with people at all levels and communicate to users in a clear, non-technical language. A team player, confident working on own initiative with a proactive approach and a strong customer focus.

This is a fully office-based role (Mon-Fri) in London, EC4M (NOT REMOTE).

Salary c£45K - £50K DOE.