M&E Sales Office Team Leader

Village Hotels - Swansea - Sales; Swansea; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Health & Wellbeing Membership

Discounted hotel stays

Food & drink discounts

Salary drawdown via Wagestream

Job summary

Village Hotels Swansea is seeking a Sales Office Team Leader to drive our events programme and lead a dedicated sales team. You will oversee strategy, mentor staff, and coordinate private and corporate events to convert outreach into revenue.

You will champion local promotions, manage lobby hosting, engage Leisure Club members, and ensure flawless event payments, menus and service. Join a supportive team that offers funded qualifications and opportunities for growth.

Responsibilities

• The Commercial Hustle: Overseeing the sales strategy and driving your team to outreach to local businesses, schools, and community groups with measurable impact.
• The People Leadership: Mentoring and coaching the team to embrace telephone outreach, monitor performance, and hit targets.
• The Event Execution: Coordinating flawless event payments, menus and special requests so operations run smoothly.
• The Local Buzz: Leading in-house promotions, lobby hosting, engaging Leisure Club members, and boosting local event visibility.

Job description

The Role Outline: Your Shift at a Glance

As our Sales Office Team Leader, you are the commercial driving force behind our entire events programme. You will lead, mentor, and motivate a dedicated sales team to actively hunt down new business, coordinate flawless private and corporate events, and ensure our local outreach actually converts into revenue.

Why Village?

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers. Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.

How the Village Thrives

We live our culture through four simple commitments:

• We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose.

• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.

• We Care: We care about our impact on guests, the community, and each other.

Your Shift: What You'll Actually Be Doing

As our Sales Office Team Leader, you are the engine of the shift. We trust you to handle:

• The Commercial Hustle: Overseeing the sales strategy and driving your team to execute relentless outreach to local businesses, schools, and community groups. You will replace guesswork with quantifiable application velocity metrics to measure exactly what is converting.

• The People Leadership: Acting as a mentor and coach. You will guide your team through the fear of telephone outreach, monitor their performance, and provide the hands-on training they need to smash their targets.

• The Event Execution: Acting as the ultimate safety net for event coordination. You will ensure your team flawlessly manages payments, menus, and special requests so the operational team on the floor can deliver exactly what was promised.

• The Local Buzz: Championing in-house promotions. You will manage lobby hosting, engage with leisure club members, and leverage social media to ensure our events are the loudest in the local area.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to handle your area and make decisions on the fly. We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves. We constantly Innovate & Progress so we can Inspire Excellence and smash our targets together.

Selling Our Benefits

• Health & Wellbeing: Complimentary Health and Wellness Membership worth £1,500 for you and a friend, up to 2 mental health days, and an Employee Assistance Programme.

• Hotel Stays: Discounted stays from £35, plus Friends and Family rates from £49 including breakfast.

• Food & Drink: 50% discount at the Pub & Grill, plus 30% off at our Starbucks stores.

• Financial & Extras: Salary drawdown via Wagestream, High Street discounts, an Electric car salary sacrifice scheme, and your birthday off guaranteed.