M&E Operations Manager

ZipRecruiter; Hinckley; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a Meetings and Events Operations Manager to lead a dynamic team. This role is pivotal in ensuring smooth operations and exceptional guest experiences at various events. The ideal candidate will be hands-on, possess excellent communication skills, and have a passion for customer care. With a commitment to staff development, the company offers comprehensive training and clear career progression paths. Join a rapidly growing hotel group and be part of an exciting journey in the hospitality sector!

Benefits

Head of Department bonus scheme

Enhanced pension plan

Special rates on hotel rooms

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Regular celebrations

Access to Pension Scheme

Life Assurance

Ongoing training

Qualifications

• Experience in managing events and operations in a hospitality setting.
• Strong leadership skills with a focus on customer satisfaction.

Responsibilities

• Lead the M&E operations team to ensure exceptional guest experiences.
• Maintain hotel facilities and equipment for events.

Skills

Customer Care

Leadership

Communication Skills

Multitasking

Job description

Job Description

Be Yourself - Be an Inspiration to Your Team - Be Leonardo

As a Meetings and Events (M&E) Operations Manager and Head of Department, you'll be responsible for maintaining smooth M&E operations and leading your team to ensure our guests have an exceptional experience. This is a busy role that requires high standards and a passion for delivering excellent customer care.

Some of the perks you could enjoy include:

• Head of Department bonus scheme based on financial and personal performance
• Enhanced pension plan
• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme with vouchers for high street shops
• Meals on duty
• Talent referral scheme with bonuses for successful recommendations
• Regular celebrations like Thank You Week and annual Employee Awards
• Access to Pension Scheme, Life Assurance, and Wellbeing Support
• Ongoing training and clear progression paths

If you're our ideal M&E Operations Manager, you will:

• Be yourself!
• Act as a vibrant host, recognizing customer needs and fostering customer retention
• Be hands-on, visible, and capable of leading and multitasking
• Ensure hotel facilities and equipment are well-maintained
• Have excellent communication skills to build relationships with organizers and hotel departments
• Maintain adequate staffing levels for upcoming events

Why join us?

We support our colleagues as much as our guests. Once part of the Leonardo community, we help you develop your management skills through our 'People Programme' and 'Passion 4 People Leonardo Culture' workshops. We offer an 8-month 'Fast Forward Programme' and a longer 'Accelerate Programme' to prepare you for future leadership roles, including ILM certification and membership of the IoH. With comprehensive training and clear career progression, your future in hospitality is bright.

Our Story

With decades of hotel industry experience, we operate over 270 hotels across the UK and Europe. We manage over 55 hotels in the UK & Ireland and are one of the fastest-growing hotel groups, with plans for significant expansion. Join us during this exciting growth phase!