M&E Contract Manager (FM)

PRS; City Of London; Hybrid; GBP 64,000 - 66,000; Full time

Benefits offered by this job

Travel card (Zones 1-2)

Pension scheme

Flexible benefits

Healthcare

Job summary

PRS in Central London is seeking a Contract Manager (M&E / Facilities Services) to run delivery of maintenance services across London sites. The role is based mainly on-site with some remote/hybrid flexibility.

You will lead a team of mobile M&E engineers, drive performance, and manage client relationships while delivering on financial targets including P&L and debt collection. A full engineering qualification is required, with opportunities for career progression.

Qualifications

• Fully qualified in an engineering discipline (mechanical or electrical).
• Experience leading mobile M&E engineers and managing service delivery.
• Experience in contract management or supervision with career progression desire.

Responsibilities

• Take ownership of service delivery across client sites and mobile contracts, ensuring high standards of service and customer care.
• Lead and motivate a team of mobile M&E engineers, including objectives and performance management.
• Build and maintain relationships with clients with regular service delivery review meetings.
• Deliver the contract financial plan including P&L, WIP and debt collection.
• Manage service performance against KPIs and SLAs.
• Organise and monitor subcontractors to ensure quality and value.
• Spot opportunities to grow the base contract with additional services and project works.
• Provide escalation support for out-of-hours call outs.
• Ensure all service delivery complies with Health and Safety policies.

Skills

Team leadership

Client relationship management

Contract management

P&L management

Health and safety compliance

Education

Engineering apprenticeship

Mechanical/Electrical engineering qualification

Job description

Contract Manager (M&E /Facilities Services)

Central London

£64,000 - £66,000 + Travel Card

Pension Scheme, Flexible Benefits, Healthcare

Our client are a well established M&E services organisation, with a number of prestigious accounts throughout the UK and across a range of sectors including corporate, financial services and infrastructure. Due to an internal restructure within their FM delivery business, they currently seek a Contract Manager, responsible for running delivery of M&E maintenance services across a portfolio of London sites. Based from these buildings majority of the week, there is flexibility to support some remote / hybrid working, though with a majority of the week spent on-site. Guideline salary for this position is up to £66k, with a benefits package including a travel card (zones 1-2) as well as healthcare.

Candidates will be fully qualified in an engineering discipline (mechanical / electrical) ideally having served a full apprenticeship. While experience of man-management / team leadership is crucial, the organisation will also consider an experienced contract supervisor / junior manager with the ambition and to step up into a more senior position, making this an outstanding opportunity for someone with an eye on career development into a contract / account management role.

Key duties will include:

• Taking full ownership of service delivery across both the client site and our mobile contracts, ensuring a consistently high standard of service and customer care
• Leading and motivating a team of mobile M&E engineers, including objectives and managing performance to playing a key role in recruitment, induction and retention
• Building and maintaining relationships with clients and colleagues, with regular monthly service delivery review meetings
• Delivering the contract financial plan, including P&L management, WIP and debt collection
• Managing service performance against agreed contract KPIs and SLAs
• Organising and monitoring appointed subcontractors, making sure quality of work and value for money are maintained
• Spotting opportunities to grow the base contract with additional services and project works
• Providing escalation support for out-of-hours call outs, on an as and when basis
• Ensuring all service delivery is in strict compliance with our Health and Safety policies and procedures

Benefits:

• Travel card covering Zones 1 and 2
• 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
• Pension with a leading provider and employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Life Assurance
• Salary sacrifice car scheme (Hybrid/Electric Vehicle)
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Further flexible benefits to choose from (Gym / Bike Scheme / etc)