Lymphoedema Therapist Volunteer

Stcatherines; Preston; On-site; GBP 20,000 - 25,000; Full time

Job summary

Stcatherines in Preston seeks a dedicated position supporting Lymphoedema nurses at Woodside Clinic. You will be responsible for welcoming patients, managing administrative tasks, and maintaining organized patient records. The ideal candidate should possess GCSE level education, experience in clinical and administrative settings, and strong communication skills.

The role emphasizes empathy, attention to detail, and an understanding of hospice values. Join us in making a difference in patient care and well-being.

Qualifications

• Educated to GCSE level, preferably with a grade C in English.
• Experience in administration and clinical settings is essential.
• Proficiency with basic IT applications.

Responsibilities

• Welcome patients and manage clinic reception duties.
• Handle administrative tasks including photocopying and filing.
• Assist in transport arrangements for patients.
• Maintain organized patient records using an electronic system.
• Ensure suitable supplies in clinical rooms.

Skills

Excellent verbal communication

Active listening

Attention to detail

Organisational skills

Education

GCSE level including English language grade C or above

Experience in an administrative environment

Basic IT skills

Experience in a clinical setting

Experience using electronic patient records system

Job description

Location: Woodside Clinic, St Catherine’s Hospice

Responsible to: Community Services Manager

Job Summary

A vital role in supporting our specialist Lymphoedema nurses at the Woodside Clinic in the grounds of St Catherine’s Hospice with admin and housekeeping tasks.

Main Duties and responsibilities

Duties include:

• Welcoming patients on arrival to clinic, updating staff and offering refreshments
• General admin duties including photocopying and filing
• Arranging transport for patients
• Sending appointment reminders to patients
• Taking telephone messages for nursing staff and medical secretaries
• Entering patient information onto patient records using electronic records system
• Maintaining an organised, clutter-free reception and waiting area
• Ensuring adequate stock levels of clinical supplies in clinical rooms

Confidentiality

You should be aware of the confidential nature of the Hospice environment and/or your role. Any matters of a confidential nature, relating to patients, carers, relatives, staff or volunteers must not be divulged to any unauthorised person.

Data protection

You should make yourself aware of the requirements of the Data Protection Act and follow local codes of practice to ensure appropriate action is taken to safeguard confidential information.

Person specification

Qualifications: Essential

• Educated to GCSE level including English language grade C or above (or equivalent)
• Experience of working within an administrative environment
• Basic IT skills
• Experience of working within a clinical setting
• Experience of using electronic patient records system

Key Skills and Abilities

• Excellent verbal communication and interpersonal skills on the telephone and in person with patients, colleagues, relatives and carers
• Active listening skills and ability to empathise with patients
• Attention to detail and organisational skills

Other

• An understanding of and demonstratable commitment to Hospice values as framework for decisions, actions and behaviours
• Understanding and commitment to the aims of Equality, Diversity and Inclusion