Luxury Travel Consultant – Customer Experience (Remote)

Manatal; Cambridge; Remote; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Fully remote

Career development

Travel discounts

Training provided

Job summary

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role emphasizes personalized service, proactive coordination, and attention to detail before, during, and after trips.

You will work from home to ensure smooth arrangements, clear communication, and high-quality client experiences, leveraging travel tools and platforms to meet diverse needs in luxury leisure

Qualifications

• Excellent communication skills for client interaction across channels.
• Comfortable working independently in a remote setup.
• Strong organizational abilities with attention to detail.

Responsibilities

• Provide responsive and professional support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations and itinerary updates.
• Communicate essential travel details, documentation, and agency guidelines.
• Monitor bookings for accuracy and follow up to confirm client satisfaction.
• Resolve client questions or concerns with a solutions-focused mindset.

Skills

Strong communication

Remote work

Organizational skills

Attention to detail

Tools

Booking platforms

Job description

Luxury Travel Consultant – Customer Experience (Remote)

Job Openings Luxury Travel Consultant – Customer Experience (Remote)

About the job Luxury Travel Consultant – Customer Experience (Remote)

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.