Luxury Stock Controller for Inventory & E‑Commerce Ops

Prada Group; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Prada Group is seeking a Stock Controller to support warehouse management and provide services to the Store and ecommerce channels. You will ensure proper goods handling, KPI adherence, and proactive customer service within a luxury environment.

Responsibilities include goods receipt, transfers, ecommerce order flow, inventory cycles, and collaboration with Store Manager and Visual Merchandising. Fluency in English is required and experience in luxury brands is preferred.

Qualifications

• Experience in a luxury or premium brand
• Understanding of luxury customer service
• Experience in building long-lasting client relationships
• Able to work both in a team and independently
• Excellent communication and interpersonal skills
• Fluency in English

Responsibilities

• Care and protection of the product following company guidelines
• Day-to-day goods receipt and storage management and prep for sales floor while optimizing timing
• Prepare shop-to-shop and returns transfers in line with guidelines and timelines
• Manage flow of e-commerce orders (Prada.com or e-tailers) ensuring service levels
• Handle damaged/not sellable products (On Hold, Consignment, repair)
• Organize packaging and stationery physically and in IT systems
• Organize display objects system
• Support in correct management of Uniforms flow
• Support in correct management of Gifts flow
• Protect and package products for store transfers and E-Commerce shipments
• Adopt company guidelines in case of theft, with documentation
• Assist investigations in case of system negatives
• Manage product flow and related documentation in IT system
• Organize and execute physical and cycle inventories respecting timing
• Support warehouse activities related to sales
• Ensure warehouse security and cleanliness
• Assist in optimizing storage in collaboration with Store Ops Manager
• Support Sales Associates and collaborate with Visual Merchandising as needed
• Maintain relations with providers
• Maintain monthly archive updates
• Follow KPIs and guidelines from Store Ops Manager/Headquarters

Skills

Luxury brand experience

Luxury customer service

Relationship building

Teamwork & independence

Excellent communication

Fluent English

Job description

Prada Group is seeking a Stock Controller to support warehouse management and provide services to the Store and ecommerce channels. You will ensure proper goods handling, KPI adherence, and proactive customer service within a luxury environment.

Responsibilities include goods receipt, transfers, ecommerce order flow, inventory cycles, and collaboration with Store Manager and Visual Merchandising. Fluency in English is required and experience in luxury brands is preferred.