Luxury Showroom Sales Advisor

Rhodium Consulting; Bury St Edmunds; On-site; GBP 25,000 - 27,000; Full time

Job summary

A prestigious luxury flooring retailer in Bury St Edmunds is seeking a Showroom Sales Advisor. This role involves engaging with customers, managing sales inquiries, and providing exceptional service in a beautiful showroom. The ideal candidate will have a friendly demeanor, experience in customer service or sales, and a passion for interiors. The position offers a competitive salary, performance bonuses, and various employee benefits like generous holiday allowance and professional development.

Benefits

Competitive salary package with bonus potential

Paid training and ongoing development

Employee assistance programme

Healthcare cash plan

Generous holiday allowance

Enhanced parental leave

Company pension

Employee discount

Wellbeing initiatives

Two paid volunteering days per year

Qualifications

• Experience in customer service or sales, preferably in a showroom or retail environment.
• Strong written and verbal communication skills.
• Proactive and positive attitude with a passion for luxury interiors.

Responsibilities

• Handle inbound sales enquiries and make outbound calls to customers.
• Create quotations and process payments.
• Welcome customers and provide exceptional service.

Skills

Friendly communication

Customer service experience

Excellent organization skills

Multitasking ability

Passion for interiors

Job description

Job ID: AD99

Showroom Sales Advisor - Luxury Interiors

Location: Bury St Edmunds, Suffolk

Salary: £25,000-£27,000 base + performance bonus (OTE approx. £33,200)

Job Type: Full-time, weekend working on a rata basis

About the Role

Are you enthusiastic, customer-focused, and passionate about interiors? A prestigious luxury flooring retailer is seeking a professional and personable Showroom Sales Advisor to join their Suffolk team. This is a wonderful opportunity to be part of a growing, high-end brand known for beautiful products, elegant showrooms, and exceptional customer service.

As a Sales Advisor, you will play a key role in supporting the showroom team and ensuring every customer receives an outstanding experience. You will be confident engaging with customers in person, over the phone, and via email—adapting your tone seamlessly across communication channels.

This is a busy, hands‑on role that requires strong organisation, a proactive approach, and the ability to prioritise effectively. A natural interest in design and interiors will help you guide customers through product options and create an enjoyable, luxury-focused showroom visit.

Key Responsibilities

• Handle inbound sales enquiries and make outbound calls to the customer database
• Create quotations, process payments, arrange deliveries, and manage aftersales care
• Provide advice on suitability, sizing, pricing, and flooring options
• Maintain accurate CRM updates and customer notes
• Prepare and send sample requests
• Welcome customers to the showroom and build strong client relationships
• Ensure the showroom remains tidy, elegant, and true to luxury standards
• Provide refreshments during appointments
• Confirm upcoming appointments with customers

Requirements

• A friendly, confident, and professional communicator
• Experience in customer service or sales (showroom or retail desirable)
• Excellent organisation skills and ability to multitask
• Strong written and verbal communication across phone, email, and in-person interactions
• A proactive, positive attitude and a passion for interiors
• Ability to work well as part of a team and support day-to-day showroom operations

Benefits - Work With a Growing Luxury Brand

• Supportive, friendly, and welcoming team
• Competitive salary package with bonus potential
• Paid training and ongoing development
• Employee assistance programme
• Generous holiday allowance with the option to buy additional days
• Enhanced parental leave
• Company pension
• Healthcare cash plan
• Employee discount, plus friends & family perks
• Wellbeing initiatives, including Mental Health First Aiders
• Two paid volunteering days per year