Luxury Showroom Manager

Rhodium Consulting; Metropolitan Borough of Solihull; On-site; GBP 56,000; Full time

Job summary

A prestigious luxury interiors retailer is seeking an experienced Showroom Manager for their Solihull showroom. You will take full ownership of daily operations, lead a small sales team, and ensure a high-quality customer journey in a beautifully designed environment. Candidates should have proven retail management experience, strong customer service skills, and a keen interest in interiors. Competitive salary and bonus potential included, along with various employee benefits.

Benefits

Competitive salary with strong bonus potential

Paid training and ongoing development opportunities

Generous holiday allowance

Enhanced parental leave

Company pension

Healthcare cash plan

Employee wellbeing initiatives

Staff discount plus friends & family discounts

Two paid volunteering days per year

Qualifications

• Proven retail or showroom management experience.
• Strong customer service skills and outstanding communication abilities.
• Confident, warm, and engaging with clients.
• Excellent organizational skills and attention to detail.
• Commercially minded with experience driving sales.
• Background or keen interest in interiors, design, or a creative field.
• Competent with Microsoft Office (especially Excel, Word, PowerPoint).
• Team player willing to support all aspects of showroom operations.

Responsibilities

• Lead, coach, and develop a small showroom sales team.
• Welcome clients and provide an exceptional, personalized customer experience.
• Offer guidance on suitability, sizing, pricing, and interior design considerations.
• Prepare quotations, process payments and manage orders from start to finish.
• Resolve customer issues with professionalism and care.
• Maintain impeccable showroom presentation at all times.
• Manage the showroom diary, client appointments, and CRM updates.
• Collaborate with other showrooms and head office as required.
• Ensure commercial targets are met and exceeded.

Skills

Retail management experience

Customer service skills

Strong communication abilities

Organizational skills

Sales driving experience

Interest in interiors/design

Competency with Microsoft Office

Job description

Luxury Showroom Manager

Salary: Base Salary of £32,000.00-£35,000.00 plus performance bonus potential of up to £20,925 (OTE £55,925)

Location: Solihull

Job Type: Full-time

Working Hours: 37 hours per week, including some weekend working on rota basis

Are you passionate about luxury interiors and delivering an exceptional customer journey? A prestigious, long-established luxury interiors retailer is seeking an experienced Showroom Manager to lead their beautiful Solihull showroom. This is an exciting opportunity to join a growing brand renowned for premium products, exquisite showrooms and outstanding client service.

About the Role

As Showroom Manager, you will take full ownership of the day-to-day running of the showroom, ensuring it consistently reflects the elegance and high standards associated with a luxury retail environment. You will lead and motivate a small sales team, create a warm and engaging customer experience, and guide clients through their design and purchasing journey.

You will combine commercial awareness with a natural flair for interiors, confidently advising on suitability, design, and product selection, while ensuring seamless operations from initial enquiry to aftercare.

Key Responsibilities

• Lead, coach, and develop a small showroom sales team
• Welcome clients and provide an exceptional, personalised customer experience
• Offer guidance on suitability, sizing, pricing, and interior design considerations
• Prepare quotations, process payments and manage orders from start to finish
• Resolve customer issues with professionalism and care
• Maintain impeccable showroom presentation at all times
• Manage the showroom diary, client appointments, and CRM updates
• Collaborate with other showrooms and head office as required
• Ensure commercial targets are met and exceeded

Requirements

• Proven retail or showroom management experience
• Strong customer service skills and outstanding communication abilities
• Confident, warm, and engaging with clients
• Excellent organisational skills and attention to detail
• Commercially minded with experience driving sales
• Background or keen interest in interiors, design, or a creative field
• Competent with Microsoft Office (especially Excel, Word, PowerPoint)
• Team player willing to support all aspects of showroom operations

Benefits - Join a Company That Truly Invests in Luxury & People

• Work within a beautifully designed luxury showroom environment
• Competitive salary with strong bonus potential
• Paid training and ongoing development opportunities
• Friendly, supportive, and welcoming team culture
• Generous holiday allowance with the option to buy additional days
• Enhanced parental leave
• Company pension
• Healthcare cash plan
• Employee wellbeing initiatives, including Mental Health First Aiders
• Staff discount plus friends & family discounts
• Two paid volunteering days per year

If you're passionate about luxury retail, interiors, and creating memorable customer experiences, this is a rare and rewarding opportunity to lead within a growing, high-end brand.