Luxury Retail Team Lead: Elevate Customer Experience

Reiss Limited; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Business wear allowance

Employee discount up to 75%

Sales and service bonus scheme

Refer a friend bonus scheme

Long Service bonus scheme

Contributory pension scheme

Structured training and development programs

Employee Assistance Programmes

25 days of holiday

Job summary

A leading premium fashion retailer in Greater London is seeking a Sales Manager to join their dynamic retail team. In this pivotal role, you will inspire and motivate your team, deliver tailored customer service experiences, and support the management team in driving sales by monitoring key performance indicators. The ideal candidate has previous supervisory experience and excels in a fast-paced retail environment, fostering a positive workplace culture.

Qualifications

• Experience supervising a team in a retail environment.
• Strong background in customer-facing roles, preferably luxury/premium.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver tailored customer service experiences exceeding expectations.
• Inspire and guide the team with dedication and integrity.
• Drive sales by monitoring KPIs and leading by example.

Skills

Team supervision

Customer service

Communication skills

Organisational skills

Ability to work under pressure

Job description

A leading premium fashion retailer in Greater London is seeking a Sales Manager to join their dynamic retail team. In this pivotal role, you will inspire and motivate your team, deliver tailored customer service experiences, and support the management team in driving sales by monitoring key performance indicators. The ideal candidate has previous supervisory experience and excels in a fast-paced retail environment, fostering a positive workplace culture.