Luxury Retail Supervisor – Lead, Train & Drive Sales

Frasers Group; Cambridge; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Basic salary £31,450 per year

28 days holiday (incl. BH)

Staff discount 20%

Weekly/Monthly/Quarterly bonuses

Commission-based bonuses

Long service awards

Gym membership discount

Development courses

Job summary

Frasers Group is seeking a Supervisor for our Cambridge store to lead a team of Sales Advisors and drive commercial success. You will report to the Store Manager and play a key role in stock management, training, and customer experience.

The role focuses on coaching, achieving store KPIs, and delivering premium service within a luxury fashion environment. Excellent communication and leadership are essential.

Qualifications

• Calm and composed under pressure.
• Proactive problem-solver able to respond to customer and operational needs.
• Proud brand ambassador, representing Frasers Group with professionalism.
• Strong verbal and written communication skills with stakeholders.

Responsibilities

• Lead and inspire your store team, providing guidance, coaching and support.
• Drive store performance and achieve KPIs through data-driven decisions.
• Collaborate with Store Management to execute strategic plans and staff development.
• Ensure daily operations run efficiently and in line with policies.

Skills

Calm under pressure

Problem solving

Brand ambassador

Effective communicator

Job description

Frasers Group is seeking a Supervisor for our Cambridge store to lead a team of Sales Advisors and drive commercial success. You will report to the Store Manager and play a key role in stock management, training, and customer experience.

The role focuses on coaching, achieving store KPIs, and delivering premium service within a luxury fashion environment. Excellent communication and leadership are essential.