Supervisor - Department Store

Frasers; Rushden; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

28 days holiday incl. bank holidays

Staff discount 20%

Uniform discount 40%

Bonuses/Commission-based incentives

Long service awards

Discounted gym membership

Career development opportunities

Development courses with National Qual

Job summary

Frasers is seeking a dynamic Supervisor for our Rushden Lakes store to lead a team of Sales Advisors, drive commercial performance, and deliver exceptional customer service.

Reporting to the Store Manager, you will manage stock, coach staff, and implement brand standards while maintaining store profitability and a premium shopping experience.

Qualifications

• Minimum 1+ year experience in premium or luxury fashion retail.
• Supervisory or management-related experience.
• Proven ability to motivate and guide team in a fast-paced environment.
• Strong track record of achieving sales targets and delivering results.

Responsibilities

• Drive store performance and identify opportunities to boost sales.
• Lead and coach the store team to meet targets.
• Collaborate with Store Management and stakeholders.
• Ensure operational standards and KPIs are met.

Skills

Leadership experience

Customer service

Sales target achievement

Problem solving

Job description

FRASERS is a department store group with locations across the UK and Ireland and is one of the best-known names on the high street. With a heritage that spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand as Frasers and are looking for dynamic candidates to join our team. An exciting opportunity has arisen for a talented Supervisor to join our Rushden Lakes store and play a key role in its continued success. Whether it's prepping for floor walks with some of the UK's biggest luxury brands, working with our head office teams to manage your store's stock package, or running training sessions to increase your team's product knowledge, with Frasers Group, no two days are ever the same. Reporting to the Store Manager, you will oversee a team of Sales Advisors within your store, driving commercial success and contributing to company growth.

COMMERCIAL EXPERTISE

• As part of the leadership team, support in driving the commercial success of the store and drive store performance
• Identify key opportunities to enhance performance in line with current trends
• Support the store leadership team in the implementation of strategic plans to achieve departmental goals and objectives
• Analyse data and key performance indicators to make informed commercial decisions and drive KPIs

TEAM LEADERSHIP & MANAGEMENT

• Be responsible for your department and team's performance
• Lead and inspire your store team, providing guidance, coaching, and support.
• Work closely with your Store Management team, acting on feedback and working towards targets and deadlines
• Build lasting relationships with internal and external stakeholders
• Display exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation

DEVELOPMENT

• As part of the leadership team, support in driving the team's personal development and progression
• Seek opportunities to drive your own personal development
• Train coach and upskill the sales team to maximise opportunities for future progression within the business

OPERATIONAL EFFICIENCIES

• Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures
• Use business communication tools to drive completion of tasks and ensure your team understands all key functions
• Support the store manager to drive performance in line with retail priorities to meet business objectives

CONTROLS

• Support the store manager in monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.
• Ensure wage controls are met on a weekly basis and any issues are resolved quickly and effectively
• Demonstrate resilience to operational challenges, making effective decisions to drive solutions
• Control stock movement, run accurate store audits, and implement visual standards to company guidelines

The Rewards

• Basic rate salary £31,450 per annum
• 28 days holiday a year, inclusive of bank holidays
• 20% Staff Discount across all Frasers Group Stores
• 40% in store uniform discount
• Weekly/Monthly & Quarterly Commercial BonusesCommission-led bonuses across a wide range of products
• Long Service awards
• Discounted Gym membership
• Excellent career development opportunities
• We offer a wide range of Development Courses with National Qualifications

About You

• A calm and composed approach under pressure, with the ability to handle challenges and resolve issues effectively
• A proactive problem-solver, able to think quickly and respond to customer and operational needs
• A proud brand ambassador, representing Frasers Group with professionalism, discretion, and a polished appearance
• A confident communicator, comfortable engaging with colleagues, customers, and stakeholders

Qualifications & Experience

• Minimum 1+ year experience in premium or luxury fashion retail, ideally in a supervisory or management-related role
• Proven ability to support, motivate, and guide team members in a fast-paced retail environment
• Strong track record of achieving sales targets and delivering results
• Good product knowledge, including brands, fashion trends, and materials
• Understanding of retail operations, including merchandising, stock control, and loss prevention
• Strong verbal and written communication skills, with the ability to build positive working relationships