Luxury Retail Supervisor - Client Experience Leader

The Watches of Switzerland Group; Thurrock; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Enjoy your Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

The Watches of Switzerland Group is seeking a Supervisory candidate for TAG Heuer Boutiques in the UK. You will lead and develop a team, drive sales while delivering exceptional client experiences, and represent the brand with confidence and knowledge.

We value passion for luxury watches, strong communication, and a positive can-do attitude. You will build relationships with clients and continually enhance product knowledge across TAG Heuer collections.

Qualifications

• Experience of leading / supervising a team.
• People, sales and client focused.
• A positive, can-do attitude.
• A passion for delivering exceptional client experience.
• A great communicator with a natural flair for striking up conversation.
• Eager to learn and build on your retail and product knowledge.
• A flexible team player who is always ready to go the extra mile.

Responsibilities

• Lead and role-model the boutique team to deliver exceptional client service.
• Support management in achieving personal and team targets.
• Develop and continually update product knowledge and jewellery expertise.
• Share best practices and contribute to a premium customer journey.

Skills

Team leadership

People focus

Client-focused

Strong communication

Retail knowledge

Flexible team player

Eager to learn

Job description

The Watches of Switzerland Group is seeking a Supervisory candidate for TAG Heuer Boutiques in the UK. You will lead and develop a team, drive sales while delivering exceptional client experiences, and represent the brand with confidence and knowledge.

We value passion for luxury watches, strong communication, and a positive can-do attitude. You will build relationships with clients and continually enhance product knowledge across TAG Heuer collections.