Luxury Retail Sales Consultant – Brilliance & Bonus

Frasers Group; Swindon; Hybrid; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Monthly bonus

Staff discount 60% off RRP

30% off Swarovski Created Diamonds

Enhanced holiday entitlement

Volunteer day

Staff referral bonus

Season ticket loan

Benefits platform access

Job summary

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. The company invites a Sales Consultant to join its retail team, delivering outstanding service, creating emotional connections through storytelling, and inspiring customers with passion for our products.

You will help achieve sales goals, build trust with customers, promote loyalty programs, and collaborate with a friendly team to keep the store welcoming and well organized.

Qualifications

• Excellent and proven customer service skills.
• Experience in a multicultural retail environment.
• Curious, empathetic, and results-driven with a commercial mindset.
• Digitally savvy and comfortable using retail technology.

Responsibilities

• Deliver outstanding customer service and create emotional connections through storytelling.
• Build trust and lasting relationships with customers, promoting loyalty programs.
• Achieve individual and team sales goals, taking accountability for results.
• Collaborate with your team to create a welcoming, organized store environment.
• Stay up to date with brand products knowledge, using digital tools to enhance the customer experience.

Skills

Customer service

Team player

Digital literacy

Brand passion

Job description

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. The company invites a Sales Consultant to join its retail team, delivering outstanding service, creating emotional connections through storytelling, and inspiring customers with passion for our products.

You will help achieve sales goals, build trust with customers, promote loyalty programs, and collaborate with a friendly team to keep the store welcoming and well organized.