Luxury Retail & Operations Director: Lead Growth & Experience

MCS Group | Your Specialist Recruitment Consultancy; Belfast City District; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Health Shield

Private medical insurance

Pension

25 days annual leave

Birthday day off

Cycle to Work

Job summary

Lunn's Jewellers in Belfast is seeking a Retail & Operations Director to lead the commercial performance, store operations, online trading and aftercare across its premium jewellery estates. Reporting to the Managing Director and sitting on the Board, you will shape strategy, drive growth and ensure exceptional client service across all channels.

This is a senior leadership role requiring a proven track record in luxury retail or premium brands, with strong financial acumen and the ability to

Qualifications

• At least 10 years' sales leadership experience in luxury retail or a premium product business.

Responsibilities

• Lead retail and operational strategies to drive revenue growth and client loyalty.
• Oversee multi-channel retail including online trading and aftercare services.
• Develop a high-performing leadership team and ensure governance, risk management and strong stakeholder relationships.

Skills

Sales leadership

Multi-channel retail

Profitability & budgeting

Stakeholder management

Team development

Client experience

Job description

Lunn's Jewellers in Belfast is seeking a Retail & Operations Director to lead the commercial performance, store operations, online trading and aftercare across its premium jewellery estates. Reporting to the Managing Director and sitting on the Board, you will shape strategy, drive growth and ensure exceptional client service across all channels.

This is a senior leadership role requiring a proven track record in luxury retail or premium brands, with strong financial acumen and the ability to