Luxury Retail Manager

FAIRFAX & FAVOR; Shaftesbury; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Generous staff discount

Curated uniform allocation

Exclusive internal benefits

Working hours

Job summary

A luxury retail brand in Shaftesbury is seeking a Retail Manager to lead a dedicated team and create exceptional customer experiences. You'll drive sales, manage store operations, and represent the brand's values. The ideal candidate has substantial retail management experience and a passion for delivering high-quality service. This full-time position offers competitive salary and perks.

Qualifications

• At least 2 years of retail management experience.
• Strong leadership presence and ability to inspire a team.
• Clear and confident communication skills.

Responsibilities

• Lead the team to deliver exceptional customer experiences.
• Mentor team members using regular 1:1s.
• Plan and execute exciting in-store events.

Skills

Leadership

Customer Service

Sales Management

Communication

Retail Strategy

Tech literacy

Self-starter

People skills

Calm under pressure

Tools

Microsoft Office

Excel

Job description

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Join the Legacy – Become a Retail Manager at Fairfax & Favor

At Fairfax & Favor, we don’t just create luxury footwear, apparel, and accessories — we craft modern classics that turn heads and stand the test of time. Born in 2013 from a spark of entrepreneurial spirit (and a muddy Land Rover boot), our journey began with a single, standout tassel boot and a mission to redefine British heritage style. Today, our collections blend timeless elegance with contemporary flair, loved by a loyal and ever-growing fanbase across the globe.

As we continue to expand our retail footprint, we’re looking for a dynamic, hands-on Retail Manager who shares our passion for exceptional customer experience, premium craftsmanship, and bold ambition. This isn’t just about running a store — it’s about becoming a brand ambassador, leading a team, and creating an unforgettable in-store journey that reflects the heart and soul of Fairfax & Favor.

If you’ve got a sharp eye for detail, a flair for luxury retail, and a drive to lead from the front, read on — your next great adventure could start here.

What you'll be leading on:

• Inspire Excellence Every Day - Lead your team to deliver exceptional customer experiences while consistently smashing sales targets and company KPIs.
• Coach, Develop & Elevate - Mentor your team with energy and purpose, using regular 1:1s and team huddles to drive motivation, growth, and performance.
• Own the Store Strategy - Keep your finger on the pulse by prioritising both personal goals and wider store objectives, ensuring every day moves the business forward.
• Drive Innovation & Revenue - Think creatively to boost store performance and elevate service levels - we love! fresh ideas that keep customers coming back.
• Host VIP Moments - Plan and execute exciting in-store events and exclusive VIP days, teaming with other local businesses to showcase the Fairfax & Favor culture, bringing the brand to life.
• Champion the Brand Locally - Collaborate with our in-house Retail Marketing Team to raise the profile of your store through local outreach and online visibility.
• Report with Purpose - Deliver insightful weekly business updates that keep your Regional Manager in the loop and your store ahead of the curve.
• Be the Customer Hero - Take ownership of customer feedback and queries, turning challenges into opportunities to impress.
• Keep the Finances Tight - Oversee daily till reconciliation and cashing-up with precision and accountability.
• Maintain the Standard for Onboarding - Partner with HR to deliver an unforgettable first impression for new team members, while keeping recruitment admin accurate and on-point.
• Be our Safety Advocate - Take the lead on in-store health & safety, staying alert with your team and be proactive in flagging issues to your line manager.

What You'll Bring to the Role:

• Retail Experience That Counts – You bring at least 2 years of retail management experience (or a similar customer-focused leadership role) and are ready to hit the ground running.
• Natural Leadership Presence - You know how to lead by example, inspire your team, and bring out the best in those around you.
• Clear, Confident Communicator - Whether it's face-to-face with customers, presenting to your team, or writing a sharp email, your communication style is polished, personable, and professional.
• Brand Champion in the Making - You're passionate about product knowledge (don't worry, we'll train you!) and love sharing your expertise with customers and colleagues alike.
• Commercially Savvy - You understand the numbers, spot opportunities, and make smart decisions that drive performance and profit.
• Tech-Smart and Organised – Comfortable using Microsoft Office & Excel, you can stay on top of reports, stock, schedules, and everything in between.
• Self-Starter with Follow-Through – You spot what needs doing and make sure it gets done — no nudging required.
• People Person Through and Through – You’re confident working with a wide range of people, and treat everyone with genuine respect and warmth.
• Cool Under Pressure – You thrive in fast-paced environments and keep your cool, even when things get busy.

Perks & Practical Bits:

• Competitive Salary – We believe in rewarding talent and experience fairly.
• Generous Staff Discount – Enjoy a competitive personal discount across our full range of luxury products.
• Style, On Us – You'll receive a curated allocation of Fairfax & Favor pieces to wear as part of your uniform — because we want you to feel (and look) part of the brand.
• Exclusive Internal Benefits – From private perks to employee incentives, we offer a range of benefits designed to support and reward our team.
• Working Hours – This is a full-time role (37.5 hours per week), with shifts scheduled between Monday to Sunday between 09:15 – 17:15 on a fair rota basis. Flexibility is essential, and weekends will be part of the mix.

If you are interested, please send your CV and covering email/letter letting us know why you would like to join our team and your current employment status to:[e-mail]

Fairfax & Favor actively encourage and promote diversity, ensure all voices are heard and are committed to equal opportunities for all. Aiming to provide a positive, welcoming, and inclusive culture with ample team support and growth opportunities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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