Luxury Retail Concierge & Client Ambassador

Richemont; Greater London; Presencial; GBP 25.000 - 38.000; Jornada completa

Descripción de la vacante

Cartier is seeking a passionate ambassador in luxury retail to shape the client experience and foster loyalty within our Maison. You will consistently deliver exceptional service while proactively developing your client portfolio to achieve sales targets and uphold Cartier's esteemed reputation.

The role emphasizes client relationship development, CRM-driven actions, and active participation in boutique operations.

Formación

• A proven track record of successful achievement within a luxury retail environment.
• A sale orientated and target driven background.
• Excellent customer service credentials.
• A strong communicator with empathy and good interpersonal competences.

Responsabilidades

• Ensures a unique and exceptional client experience
• Adapts according to client(s) needs and motivations
• Strives to always improve and surprise the client(s)
• Deals with ease during negotiations and objections
• Transmits the passion and values of the Maison
• Acts as the privileged contact for the client(s) in case of After Sales
• Meets individual and boutique targets, both quantitative and qualitative
• Cultivates strong client relationships and develops client loyalty
• Efficiently develops the client portfolio
• Execute targeted CRM actions
• Engage in client events and acts as an Ambassador of the Maison
• Respects all brand and boutique policies and procedures
• Support with stock inventories
• Support with set up and breakdowns at opening and closing of the boutique
• Adhere with Visual Merchandising guidelines
• Assists with special projects when requested
• Undertake administrative tasks and stock room related tasks when it’s required

Descripción del empleo

Cartier is seeking a passionate ambassador in luxury retail to shape the client experience and foster loyalty within our Maison. You will consistently deliver exceptional service while proactively developing your client portfolio to achieve sales targets and uphold Cartier's esteemed reputation.

The role emphasizes client relationship development, CRM-driven actions, and active participation in boutique operations.