Accounts Assistant

Accorhotel; Knutsford; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Discounts on hotels (Fairmont, Raffles

Colleague restaurant

Culture of The Mere team

Training & development

Pension

28 days holiday

Job summary

Fairmont Cheshire, The Mere is seeking an Accounts Assistant to support the finance team in delivering timely operations across commissions, payables, receivables, and cost control. This on-site role at Knutsford involves working with front-of-house and sales teams to ensure accurate commission payments and smooth financial processes.

You will learn across finance sections while supporting colleagues during busy periods, with opportunities for development and a cost-conscious hospitality

Qualifications

• Proven ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management and multi-tasking abilities.
• Experience with Opera Cloud, Silverware, Adaco or SunSystems preferred.

Responsibilities

• Verify and process individual commissions for agents via Onyx.
• Verify and process event commissions, including Groups, with approvals.
• Accrue commission expenses monthly and coordinate with AP for timely payments.
• Be the point of contact for bookers; inform them of progress and actions taken.
• Coordinate travel agent commission queries with Sales or other teams for adjustments.
• Assist AP with invoice processing using Procure wizard; cover specific invoice types when needed.
• Assist AR tasks during high demand; process refunds per policy.
• Support Cost Controller with monthly inventory audits and other duties as required.

Skills

Communication skills

Customer service

Time management

Multitasking

Tools

Opera Cloud

Silverware

Adaco

SunSystems

Job description

• Compensation: GBP 30,000 - GBP 32,000 - yearly

Company Description

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

The focus of the Accounts Assistant is to support the rest of the team to ensure we achieve tasks within the predetermined timeframes, support the operation so they are able to provide exceptional service to our guests and maintain strong relationships with stakeholders, including our suppliers, agents, residents, AR account holders, so they help us to do this. There is the scope to learn about all sections of finance, whilst assisting colleagues, especially during their periods of pressure i.e. Cost Control during stock takes, payables prior to month end.

Job Description

Operation – Commissions

• Working with the Front of House team, ensure all individual commissions are verified in line with Fastcom requirements to ensure that our agents receive the correct amount of commission due, via Onyx, in a timely manner.
• Ensuring that event commissions invoices (including Groups) are verified and processed in a timely manner, including gaining approval for event commission invoices.
• Ensure that the commission expenses for events are accrued on a monthly basis.
• Coordinate with accounts payable to ensure payments are made in a timely manner.
• Be the point of contact for our bookers for any commission queries ensuring that enquiries are followed through that agents are kept fully informed of progress and action taken.
• Coordinate any travel agent commission queries, liaising with Sales or relevant operational teams to validate enquiries and make necessary adjustments to allow processing of due commission.
• Raise any concerns, including unresolved issues to the Financial Controller.

Operation – Accounts Payable

• Assist AP with volume invoice processing.
• Working with the AP, using Procure wizard to confirm receipt of goods/services and process invoices. This may include taking primary responsibility for an invoice type throughout the month i.e. food invoices – this will be led by the AP and may be subject to change in line with business needs.
• Support AP during month end as required.

Operation – Accounts Receivable

• Assist the AR, if required, in line with business demands. Tasks may include assisting to check and prepare event invoices during periods of volume event business, to ensure we achieve the billing standards expected by our guests and in line with company standard; processing credit card refunds which have been approved in line with company policies or other such administrative support.

Operation – Cost Controller

• The Accounts Assistant may be asked to assist the Cost Controller in undertaking tasks, including, but not limited to, assisting with monthly inventory audits.

Operation – General

• Additional responsibilities in absence of line manager or senior employee.
• Accepts flexible working schedule when necessary to ensure the hotel’s uninterrupted service, which may include working in a different department.
• Informs and updates the Financial Controller on any problems or unusual issues.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Qualifications

• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• Prior knowledge of Opera Cloud, Silverware, Adaco and SunSystems.
• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Additional Information

What is in it for you?

• Exclusive Discounts:
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• And last but not least you will get to work with a team of EXTRAORDINARY people