Luxury Personal Shopping Operations Specialist

THE NET-A-PORTER GROUP LIMITED; Greater London; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Performance bonus schemes

Company pension

Staff discounts

Private healthcare

Flexible working

Staff sales

Job summary

LuxExperience Group is seeking an entry-level Personal Shopping Operations team member for our Westfield office in Shepherd's Bush. You will support seamless client service, process orders and stock requests, and help Personal Shoppers resolve issues to ensure a personalised client experience.

The role offers hybrid working and a competitive salary with bonus schemes, pension and staff discounts in a fast-paced luxury environment.

Qualifications

• Experience in client-facing or sales/operations roles.
• Strong communication and relationship-building skills.
• Proficiency in MS Office suite (Excel, Word, PowerPoint).
• Interest in fashion and luxury retail.

Responsibilities

• Deliver exceptional end-to-end client service and follow up for orders, returns, and stock discrepancies.
• Support Personal Shoppers by processing orders, pre-orders, and reservations with accuracy.
• Coordinate with departments to resolve issues and follow up until resolution.
• Assist with events setup, stock organization, and client activations.

Skills

Client-facing

Operations

Customer service

Microsoft Office

PowerPoint

InDesign

Tools

Microsoft Office

PowerPoint

InDesign

Job description

LuxExperience Group is seeking an entry-level Personal Shopping Operations team member for our Westfield office in Shepherd's Bush. You will support seamless client service, process orders and stock requests, and help Personal Shoppers resolve issues to ensure a personalised client experience.

The role offers hybrid working and a competitive salary with bonus schemes, pension and staff discounts in a fast-paced luxury environment.