Luxury Hotel Waitstaff — Upsell & Guest Experience

The NICI Lymington; South Baddesley; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts across THE NICI Group

Training & development opportunities

Career progression within a growinglux

Job summary

The NICI Collection is a luxury lifestyle hotel group renowned for exceptional hospitality and memorable guest experiences across the UK. We are currently expanding our dining team in a growing luxury hotel group, inviting friendly, professional individuals to join our Waiting Staff roster.

You will deliver outstanding service, take accurate orders, and help create memorable dining experiences for guests, while maintaining cleanliness and collaborating with kitchen and bar teams.

Qualifications

• Passionate about hospitality and guest service.
• Friendly, confident, and professional.
• Strong communication skills in a fast-paced environment.
• Previous restaurant or hospitality experience is desirable.

Responsibilities

• Welcome and serve guests in a friendly and professional manner.
• Take food and beverage orders accurately.
• Deliver exceptional customer service throughout service.
• Maintain cleanliness and presentation standards.
• Work closely with kitchen and bar teams.
• Upsell menu items and promote hotel experiences where appropriate.

Skills

Guest service

Communication

Professionalism

Hospitality experience

Upselling

Job description

The NICI Collection is a luxury lifestyle hotel group renowned for exceptional hospitality and memorable guest experiences across the UK. We are currently expanding our dining team in a growing luxury hotel group, inviting friendly, professional individuals to join our Waiting Staff roster.

You will deliver outstanding service, take accurate orders, and help create memorable dining experiences for guests, while maintaining cleanliness and collaborating with kitchen and bar teams.