Luxury Hotel Waiter - Create Memorable Guest Experiences

The Unbound Collection by Hyatt; Greater London; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Complimentary nights

Discounted stays

Free meals on duty

Headspace membership

Dining discount

Career development opportunities

Job summary

Great Scotland Yard Hotel in London is seeking a passionate Waiter/Waitress to deliver exceptional food and beverage service in a luxury, guest-focused environment. You will build knowledge of the menu, engage with guests, and contribute to a smooth guest journey across restaurant and bar areas.

Experience in hospitality is advantageous, but a positive attitude, clear communication and a professional approach are essential.

Qualifications

• Experience in restaurant, bar or hotel food and beverage is advantageous.
• Positive attitude with excellent communication and professional approach.
• Ability to deliver attentive, guest-focused service in a fast-paced luxury setting.

Responsibilities

• Deliver exceptional food and beverage service, creating memorable dining experiences for every guest.
• Develop knowledge of menu items, drinks and hotel offerings to confidently assist and advise guests.
• Build genuine connections with guests, ensuring their needs are anticipated and exceeded throughout their visit.
• Respond professionally to guest enquiries and concerns, resolving issues with care and efficiency.
• Support revenue growth by recommending menu specialties, beverages and additional dining experiences.
• Maintain high standards of cleanliness, presentation and operational readiness within the restaurant and bar areas.
• Work collaboratively with colleagues across the hotel to ensure a seamless guest journey.
• Contribute to a positive team culture while upholding Hyatt’s service standards and values.

Skills

Hospitality experience

Customer service

Team player

Job description

Great Scotland Yard Hotel in London is seeking a passionate Waiter/Waitress to deliver exceptional food and beverage service in a luxury, guest-focused environment. You will build knowledge of the menu, engage with guests, and contribute to a smooth guest journey across restaurant and bar areas.

Experience in hospitality is advantageous, but a positive attitude, clear communication and a professional approach are essential.