Guest Experience Server — Flexible Hours & Perks

Hyatt Hotels Corporation; Greater London; Hybrid; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Discounted hotel stays

Free meals on duty

Uniform provided and laundered

Headspace membership

50% discount on food & beverages

Learning and career development

Job summary

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, seeks a waiter/ess to deliver exceptional service in a luxury London setting. You will greet guests, explain menu items, and support smooth service with a collaborative team.

Available shifts vary weekly, with Thursday, Friday and Saturday evenings commonly required. Hyatt offers discounted stays, free meals on duty, uniforms, and development opportunities within a global brand.

Qualifications

• Previous experience in a premium hospitality environment is preferred.
• Excellent communication and interpersonal skills to anticipate guest needs and exceed expectations.
• Ability to deliver warm, genuine hospitality and maintain high service standards.

Responsibilities

• Deliver exceptional service, creating memorable dining experiences through prompt, professional, and attentive care.
• Provide a warm and genuine welcome to all guests, ensuring they feel comfortable and valued.
• Maintain strong knowledge of all menu items, including daily specials and promotions, to provide accurate recommendations and guidance.
• Follow departmental standard operating procedures to uphold high service standards.
• Work collaboratively with colleagues to support smooth operations and efficient service delivery.

Skills

Communication skills

Interpersonal skills

Guest service

Job description

Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, seeks a waiter/ess to deliver exceptional service in a luxury London setting. You will greet guests, explain menu items, and support smooth service with a collaborative team.

Available shifts vary weekly, with Thursday, Friday and Saturday evenings commonly required. Hyatt offers discounted stays, free meals on duty, uniforms, and development opportunities within a global brand.