Luxury Hotel Housekeeping Supervisor

Inhabit, Queens Gardens; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday allowance

Paid birthday leave

Wellbeing support

Tailored wellbeing experiences

Cashback healthcare plan

Preferential gym membership rates

Continuous learning and development

Paid volunteering day

Employee referral programme

Complimentary meals on duty

Exclusive room rate discounts

International hotel discounts through马

Job summary

Montcalm Collection is seeking a Housekeeping Supervisor to lead our housekeeping team, maintaining five-star cleanliness, presentation, and guest service across rooms and public areas in our luxury hotels.

The role involves supervising daily operations, delegating tasks, conducting inspections, and ensuring staff are motivated, trained, and supported to deliver an exceptional guest journey.

Qualifications

• Experience in a housekeeping supervisory role, ideally within a luxury hotel.
• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a diverse team.
• Knowledge of housekeeping systems and Microsoft Office Suite.
• High attention to detail and commitment to maintaining luxury standards.

Responsibilities

• Supervise daily housekeeping operations, ensuring all areas are cleaned to five-star standards.
• Conduct daily room, corridor, and public area inspections, addressing any deficiencies.
• Allocate tasks and monitor workload to ensure efficient use of staff resources.
• Ensure departure rooms are prioritised to support smooth guest check-ins.
• Oversee staff grooming, presentation, and compliance with professional standards.
• Support the training, development, and performance evaluation of team members.
• Handle guest requests and complaints promptly and professionally.
• Collaborate with Front Office regarding room moves, early arrivals, and special requests.
• Monitor supply levels of linens, amenities, and cleaning products; assist with ordering and stock control.
• Ensure proper handling, storage, and use of cleaning equipment and chemicals.
• Maintain accurate records of room status, lost & found items, and housekeeping activities.
• Support onboarding of new colleagues and delivery of safety and operational training.
• Foster a culture of teamwork, accountability, and continuous improvement.

Skills

Housekeeping supervision

Luxury hotel experience

Organisational skills

Communication skills

MS Office

Tools

Microsoft Office

Job description

Montcalm Collection is seeking a Housekeeping Supervisor to lead our housekeeping team, maintaining five-star cleanliness, presentation, and guest service across rooms and public areas in our luxury hotels.

The role involves supervising daily operations, delegating tasks, conducting inspections, and ensuring staff are motivated, trained, and supported to deliver an exceptional guest journey.