Luxury Hotel Group Reservations Specialist

Hand Picked Hotels Ltd; United Kingdom; Remote; GBP 29,000 - 32,000; Full time

Benefits offered by this job

28 days holiday per year including 33

Free onsite parking

Company pension

Life assurance

Employee Assistance Programme

Discount platform for savings

Discounted hotel stays

Job summary

Hand Picked Hotels Group Reservations Office is seeking a Reservations Specialist based at Crathorne Hall Hotel, Yarm, Yorkshire. You will manage leisure and spa reservation enquiries and bookings with precision and care.

This is a full-time, permanent role offering £14.10 per hour for a 40-hour week across a 5-day rota, including weekends, with flexible hours where possible. You will engage guests with excellent service and strong attention to detail.

Qualifications

• Current reservations experience in a hotel or conference environment.
• Excellent communication skills and a welcoming, proactive approach.
• Strong knowledge of Opera, diary management and GDPR.

Responsibilities

• Deliver exceptional service while handling leisure and spa reservation enquiries and bookings.
• Coordinate reservation requests and maintain accurate booking records for a seamless guest experience.
• Utilise Opera to manage guest communications and ensure high service standards.

Skills

Communication skills

Organisational skills

Tools

Opera

Job description

Hand Picked Hotels Group Reservations Office is seeking a Reservations Specialist based at Crathorne Hall Hotel, Yarm, Yorkshire. You will manage leisure and spa reservation enquiries and bookings with precision and care.

This is a full-time, permanent role offering £14.10 per hour for a 40-hour week across a 5-day rota, including weekends, with flexible hours where possible. You will engage guests with excellent service and strong attention to detail.