Luxury Hotel Reservations Specialist

Hand Picked Hotels; York and North Yorkshire; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Free onsite parking

Company pension

28 days holiday incl bank holidays

Job summary

Hand Picked Hotels Group Reservations Office is seeking a Reservations Specialist based at Crathorne Hall Hotel, Yarm, Yorkshire. You will manage leisure and spa reservation enquiries with precision, delivering exceptional service and ensuring accurate booking records for a seamless guest experience.

This full-time role (5 days out of 7, 40 hours) offers an hourly rate of £14.10 and a benefits package including career development and staff well-being support.

Qualifications

• Current reservations experience in a hotel or conference environment.
• Excellent communication skills.
• Solid knowledge of Opera, diary management, and GDPR.

Responsibilities

• Deliver exceptional service while managing leisure and spa reservation enquiries and bookings.
• Handle guest communications and coordinate reservation requests.
• Maintain accurate booking records to ensure a seamless guest experience.
• Work a full-time rota of 5 days out of 7, including weekends, 40 hours per week.

Skills

Excellent communication

Proactive attitude

Guest service

Tools

Opera PMS

Job description

Hand Picked Hotels Group Reservations Office is seeking a Reservations Specialist based at Crathorne Hall Hotel, Yarm, Yorkshire. You will manage leisure and spa reservation enquiries with precision, delivering exceptional service and ensuring accurate booking records for a seamless guest experience.

This full-time role (5 days out of 7, 40 hours) offers an hourly rate of £14.10 and a benefits package including career development and staff well-being support.