Luxury Home AV Engineer - Global Projects & On‑Site Tech

Gold Group; Greater London; On-site; GBP 38,000 - 45,000; Full time

Job summary

Gold Group is seeking an experienced Audio Visual Engineer to join their specialist team in London. You will install, commission, service and maintain high-end residential AV and smart home systems across luxury properties, ensuring reliability and top standards.

This hands-on role combines on-site engineering, commissioning and ongoing client support, with opportunities to work on projects across the UK and internationally.

Qualifications

• Proven experience installing, commissioning, servicing and maintaining AV or smart home systems.
• Strong technical troubleshooting and fault-finding skills.
• Practical experience with at least one of Lutron, Control4 or Crestron.
• Good knowledge of AV equipment including scalers, routers, network switches, DSPs, speakers, amplifiers, signal transmitters and receivers, media players and audio processors.
• Ability to understand complex integrated systems and resolve technical issues effectively.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent communication skills and a professional approach to client service.
• A proactive attitude towards learning and technical development.

Responsibilities

• Install, configure, commission and test AV and integrated smart home systems.
• Carry out servicing, planned maintenance, repairs and fault diagnosis at client properties.
• Troubleshoot technical issues across AV control systems, lighting, audio, video and network infrastructure.
• Provide remote technical support and assist with help desk enquiries.
• Manage service calls, support requests and planned system changes, maintaining accurate records.
• Diagnose and resolve complex technical faults efficiently and methodically.
• Communicate professionally with clients, providing clear updates on progress and resolutions.
• Work closely with engineering and aftercare teams to maintain high standards of service.
• Keep up to date with new products, technologies and industry developments.
• Travel to projects across the UK and overseas, participating in an out-of-hours on-call rota.

Skills

Experience in AV/smart home systems

Troubleshooting & fault-finding

Lutron/Control4/Crestron

AV equipment knowledge

Systems integration understanding

Organisation & prioritisation

Client-facing communication

Continuous learning mindset

Job description

Gold Group is seeking an experienced Audio Visual Engineer to join their specialist team in London. You will install, commission, service and maintain high-end residential AV and smart home systems across luxury properties, ensuring reliability and top standards.

This hands-on role combines on-site engineering, commissioning and ongoing client support, with opportunities to work on projects across the UK and internationally.