AV Engineer

Gold Group; City Of London; On-site; GBP 38,000 - 45,000; Full time

Job summary

Gold Group is seeking an experienced Audio Visual Engineer to join its specialist team delivering high-end residential AV and smart home solutions.

The role involves installing, commissioning, servicing and maintaining integrated technology systems across luxury properties, with on-site work, troubleshooting, and ongoing client support. UK and international projects provide exposure to premium installations.

Qualifications

• Experience installing, commissioning, servicing and maintaining AV or smart home systems.
• Strong troubleshooting and fault-finding skills.
• Experience with Lutron/Control4/Crestron is desirable.
• Based in London with full UK driving licence.
• Willingness to travel UK and internationally.
• Excellent communication and client service.

Responsibilities

• Install, configure, commission and test AV and integrated smart home systems.
• Carry out servicing, planned maintenance, repairs and fault diagnosis at client properties.
• Troubleshoot technical issues across AV control systems, lighting, audio, video and network infrastructure.
• Provide remote technical support and assist with help desk enquiries.
• Manage service calls, support requests and planned system changes, maintaining accurate records.
• Diagnose and resolve complex technical faults efficiently and methodically.
• Communicate professionally with clients, providing clear updates on progress and resolutions.
• Work closely with engineering and aftercare teams to maintain high standards of service.
• Keep up to date with new products, technologies and industry developments.
• Travel to projects across the UK and overseas, participating in an out-of-hours on-call rota.

Skills

AV installation

System commissioning

Troubleshooting

Smart home

Client communication

On-site engineering

Remote support

Tools

Lutron

Control4

Crestron

Job description

Audio Visual Engineer - Smart Home

Location: London

Salary: 38,000 - 45,000 dependent on experience

Job Type: Full-time, Permanent

About the Role

We are recruiting for an experienced Audio Visual Engineer to join a specialist integrated technology business delivering high-end residential AV and smart home solutions.

Working across luxury residential properties, you will be responsible for installing, commissioning, servicing and maintaining integrated technology systems, ensuring everything operates reliably and meets the highest standards.

This is a varied, hands‑on role combining on‑site engineering, technical troubleshooting, commissioning and ongoing client support. You will also work alongside the wider engineering and aftercare teams to resolve complex technical issues and deliver an excellent client experience.

Projects are based across the UK and internationally, offering exposure to a wide range of premium residential installations and integrated technologies.

Key Responsibilities

• Install, configure, commission and test AV and integrated smart home systems.
• Carry out servicing, planned maintenance, repairs and fault diagnosis at client properties.
• Troubleshoot technical issues across AV control systems, lighting, audio, video and network infrastructure.
• Provide remote technical support and assist with help desk enquiries.
• Manage service calls, support requests and planned system changes, maintaining accurate records.
• Diagnose and resolve complex technical faults efficiently and methodically.
• Communicate professionally with clients, providing clear updates on progress and resolutions.
• Work closely with engineering and aftercare teams to maintain high standards of service.
• Keep up to date with new products, technologies and industry developments.
• Travel to projects across the UK and overseas, participating in an out-of-hours on-call rota.

Skills & Experience Required

• Proven experience installing, commissioning, servicing and maintaining AV or smart home systems.
• Strong technical troubleshooting and fault-finding skills.
• Practical experience with at least one of the following: Lutron, Control4 or Crestron.
• Good knowledge of AV equipment, including scalers, routers, network switches, DSPs, speakers, amplifiers, signal transmitters and receivers, media players and audio processors.
• Ability to understand complex integrated systems and resolve technical issues effectively.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent communication skills and a professional approach to client service.
• A proactive attitude towards learning and technical development.

Essential Requirements

• Based in London.
• Full UK driving licence.
• Willingness and ability to travel across the UK and internationally.
• Flexibility to meet project requirements and participate in an out-of-hours on-call rota.

What's on Offer?

• Opportunity to work on high-end residential AV and smart home projects.
• Exposure to a broad range of integrated technologies and complex systems.
• Ongoing product training and opportunities to develop technical expertise.
• A varied role combining installation, commissioning, maintenance and technical support.
• The opportunity to work within an established, specialist technology business with a supportive team environment.

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