Luxury Gallery Host — Guest Experience Specialist

RH; Banbury; On-site; GBP 26,000 - 34,000; Full time

Job summary

RH invites applications for a Gallery Host in Banbury to deliver world-class service while caring for spaces and equipment.

You will greet guests, answer questions about RH Interior Design Services, assist with check-ins, wayfinding and events, and support daily gallery setup and maintenance with a polished appearance and proactive service mindset.

2+ years experience, flexible weekends, energetic and reliable, and a team player who thrives in a fast-paced luxury retail environment are required.

Qualifications

• 2+ years of related experience.
• Willingness to learn new and exciting things
• Energetic, accountable and team oriented
• Reliable, dependable and responsible
• Ability to multitask in a fast paced environment with a positive attitude
• Willingness to work a flexible schedule, including weekends and holidays

Responsibilities

• Live Our Vision, Values and Beliefs every day
• Represent the RH brand through polished communication, personal appearance and professionalism
• Enthusiastically engage RH clients as they enter the Gallery, eagerly delivering world-class service
• Answer guest questions about RH Interior Design Services and connect them with the appropriate Associate to further the customer experience
• Provide friendly yet discreet and unobtrusive service in the following areas: greeting, wayfinding, check-in for RH Interior Design and restaurant waitlist, coat and umbrella check, occasional concierge service and valet validation
• Assist with daily setup and breakdown of the Gallery host station and monitor Gallery areas to ensure they are kept clean, safe and code compliant
• Assist with onsite and offsite events as needed
• Provide feedback on guest comments or escalations to leadership team

Job description

RH invites applications for a Gallery Host in Banbury to deliver world-class service while caring for spaces and equipment.

You will greet guests, answer questions about RH Interior Design Services, assist with check-ins, wayfinding and events, and support daily gallery setup and maintenance with a polished appearance and proactive service mindset.

2+ years experience, flexible weekends, energetic and reliable, and a team player who thrives in a fast-paced luxury retail environment are required.