Luxury Front Office Duty Manager — Guest Experience Lead

Dubai Holding; City of Westminster; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare benefits

Meal on duty

Uniform dry cleaning

Staff discounts

Job summary

Jumeirah The Lowndes Hotel in London is seeking a Duty Manager to lead Front Office operations and maintain the high standard of service expected by our guests.

You will supervise daily property operations, conduct room inspections, coordinate colleagues across departments, and participate in briefings to ensure seamless guest experiences. Strong English and shift-work adaptability are essential for success.

Qualifications

• 3–5 years in Guest Services or Front Office roles within luxury hospitality
• Strong working knowledge of Front Office applications and MS Office
• Proficient in English with clear verbal communication
• Demonstrates adaptability to shift work, cultural awareness, attention to detail and problem solving

Responsibilities

• Supervise property operations, particularly the Front Office, to ensure alignment with service standards
• Conduct room inspections to assess availability and compliance with operational standards
• Coordinate activities within designated areas to improve departmental cooperation and service delivery
• Attend daily briefings and communication meetings to disseminate information and ensure team alignment
• Manage booking situations, including handling overbooking scenarios when necessary
• Maintain cleanliness and appearance of lobby and entrance areas, coordinating with Housekeeping and Concierge teams

Skills

Guest Services

Front Office

MS Office

Front Office software

Tools

Front Office software

MS Office

Job description

Jumeirah The Lowndes Hotel in London is seeking a Duty Manager to lead Front Office operations and maintain the high standard of service expected by our guests.

You will supervise daily property operations, conduct room inspections, coordinate colleagues across departments, and participate in briefings to ensure seamless guest experiences. Strong English and shift-work adaptability are essential for success.