Luxury Front Desk & Member Experience Manager

Aluminiosteverga; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Third Space The Whiteley in London is seeking a Reception Manager to lead the Front of House and Recovery Spa team. You will recruit, onboard and develop staff while driving a personalised member experience and high service standards in a luxury environment.

As a key role reporting to Operations, you will model exemplary customer service, manage member interactions, and ensure smooth day-to-day operations. The position focuses on excellence in guest satisfaction and team development.

Qualifications

• Experience managing a team in a luxury, member-facing environment.
• Strong communication skills both verbal and written.
• Proven track record of dealing with member complaints.
• Great attention to detail and high standard for member experience.

Responsibilities

• Being responsible for the recruitment, onboarding, induction and ongoing development of every Front of House team member.
• Driving member interactions from your team, ensuring each member receives a personalised service, building trust and long-lasting relationships.
• Serving as a role model to demonstrate appropriate behaviours and impact on member satisfaction.
• Helping members with every request in a clear and timely manner, providing updates on club operations and policies.
• Carrying out Duty Manager tasks to the required standard and guiding the team accordingly.

Skills

Team management

Communication

Customer service

Complaint handling

Attention to detail

Job description

Third Space The Whiteley in London is seeking a Reception Manager to lead the Front of House and Recovery Spa team. You will recruit, onboard and develop staff while driving a personalised member experience and high service standards in a luxury environment.

As a key role reporting to Operations, you will model exemplary customer service, manage member interactions, and ensure smooth day-to-day operations. The position focuses on excellence in guest satisfaction and team development.