In Room Dining Supervisor

Accor; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation package with

Free UK/Ireland stays (4 nights/year)

Employee Benefit Card – discounts at 4

Sofitel Experience – luxurious hotel +

Complimentary meals on duty

Special F&B, Rooms & Spa rates

Largest hospitality group in Europe

Apprenticeship training and growth

Global growth opportunities

Employee Assistance Program with 24/7

Job summary

Sofitel London St James is seeking an In-Room Dining Supervisor to lead daily operations, delivering personalised luxury service in guest rooms. You will supervise a team, train staff, coordinate with departments, and ensure flawless guest experiences from menu knowledge to timely deliveries.

Join a luxury hotel that values professional growth, strong standards, and a commitment to wellbeing. Competitive benefits include service charges, bonuses, and worldwide Accor perks.

Qualifications

• Supervisory experience in In-Room Dining, Restaurant, Banqueting, or F&B in a luxury hotel.
• Food Safety Level 2 Certificate or equivalent.
• Leadership and team management skills with coaching and development experience.
• Strong knowledge of luxury hospitality service standards and guest engagement.
• Proficiency with hotel systems, including POS and Fourth or similar scheduling software.

Responsibilities

• Oversee daily in-room dining operations and ensure luxury service standards.
• Deliver personalised, high-quality food and beverage service to rooms.
• Address guest needs and special requests promptly and professionally.
• Collaborate with other departments to ensure seamless guest experiences.
• Supervise, train, and motivate the in-room dining team; monitor performance and grooming.
• Conduct pre-shift briefings and communicate daily priorities and VIP guests.
• Maintain cleanliness and order of service areas and equipment.
• Maintain menu knowledge to assist staff and guest inquiries.
• Ensure orders are processed accurately and delivered promptly.
• Uphold health and safety standards in food handling.
• Implement hotel policies and security measures for room deliveries.
• Monitor guest feedback and drive service improvements.

Skills

In-Room Dining

Leadership

Team Management

Guest Engagement

POS Systems

Education

Food Safety Level 2 Certificate

Tools

Fourth scheduling software

POS software

Job description

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role.

SCOPE OF POSITION

As the In-Room Dining Supervisor, you will be responsible for overseeing the daily operations of the in-room dining, providing personalised service that meets the highest luxury standards. Ensure that guests receive impeccable service, quality food and beverages, and an exceptional dining experience in the comfort of their rooms.

RESPONSIBILITIES

• Ensure the prompt and accurate delivery of food and beverages to guest rooms, maintaining a standard of luxury and attention to detail.
• Anticipate guest needs and personalise the service to create memorable dining experiences.
• Resolve guest complaints or special requests in a timely and professional manner, ensuring complete satisfaction.
• Work closely with other departments to ensure smooth operations and a seamless guest experience.
• Supervise, train, and motivate the in-room dining team, ensuring they adhere to hotel service standards.
• Conduct pre-shift meetings to communicate daily priorities, special requests, or VIP guests.
• Monitor staff performance, provide coaching and development opportunities, and ensure proper grooming and uniform standards are met.
• Oversee the setup and breakdown of in-room dining trays, trolleys, and service stations, ensuring cleanliness and order at all times.
• Maintain a strong working knowledge of the menu, including ingredients and preparation methods, to assist staff and respond to guest inquiries.
• Ensure all food and beverage orders are accurately processed and delivered in a timely manner.
• Ensure compliance with health and safety standards, including proper food handling and sanitation procedures.
• Implement and uphold hotel policies and procedures, including security measures when delivering to guest rooms.
• Monitor guest feedback and reviews, implementing improvements to service where necessary.

• Minimum 2 years' supervisory experience in In-Room Dining, Restaurant, Banqueting, or Food & Beverage operations within a luxury hotel environment.
• Food Safety Level 2 Certificate (or equivalent food hygiene qualification), with a strong understanding of food handling, sanitation, and health & safety standards.
• Excellent leadership and team management skills, with experience coaching, training, and developing team members to achieve high service standards.
• Strong knowledge of luxury hospitality service standards, including guest engagement, complaint resolution, and personalised service delivery.
• Proficiency in hotel operational systems, including Point-of-Sale (POS), ordering platforms, and workforce management systems such as Fourth or similar scheduling software.

Discover a world of unparalleled perks tailored just for you:

• Competitive compensation package, including service chargeandannual bonus of £1.300,00 per year.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Social Events and Activities.

Bring passion and dedication to excellence, and we will recogniseyour contribution with a variety of benefits, rewards and developmentopportunities. We also offer a range of wellbeing initiatives, including appswith content to help you feel at your best. Join us, and you can thrive as anindividual as well as being part of a supportive and inclusive team.

Let your passion shine, visit careers.accor.com