Luxury Front Desk Concierge for a Five-Star Guest Experience

Bespoke Hotels; Newcastle upon Tyne; On-site; GBP 19,000 - 23,000; Full time

Job summary

Hotel Gotham – Newcastle seeks a Receptionist to be the first point of contact for guests, delivering a five-star experience with elegance, discretion, and attentive service.

In this Front Office role, you will manage check-ins/outs, upsell services, and collaborate with reservations and sales teams to support occupancy goals. Training and development are offered to grow within the Hotel Gotham brand.

Responsibilities

• Welcome guests warmly and professionally during check-in/check-out.
• Deliver exceptional service across face-to-face, phone, and digital interactions.
• Anticipate guest needs and resolve queries efficiently.
• Maintain awareness of hotel facilities, services, and local attractions.
• Ensure reception areas remain immaculate and welcoming.
• Handle reservations, amendments, and cancellations with accuracy.
• Maximise room revenue through upselling and rate understanding.
• Apply 24/7 Sales Conversation to promote dining, spa, and events.
• Collaborate with reservations and sales teams to support occupancy goals.

Job description

Hotel Gotham – Newcastle seeks a Receptionist to be the first point of contact for guests, delivering a five-star experience with elegance, discretion, and attentive service.

In this Front Office role, you will manage check-ins/outs, upsell services, and collaborate with reservations and sales teams to support occupancy goals. Training and development are offered to grow within the Hotel Gotham brand.