Luxury Fashion Sales Associate | Personal Stylist

Flannels Group; Cambridge; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Staff discount

Career progression

Premium environment

Training & development

Competitive pay

Job summary

Flannels Group is hiring a Sales Assistant to join our luxury retail team, serving as the face of the brand and helping customers discover coveted designer and contemporary fashion.

From day one you will receive a full in-store induction, with internal development pathways and progression opportunities within Flannels and the Frasers Group. You’ll handle transactions, replenish stock, and keep the store presentation flawless in a fast-paced environment.

Qualifications

• Confidence, energy, and a drive to deliver.
• Strong communication and people skills.
• Genuine passion for customer service.
• Team-first mindset and love for fast-paced retail.
• Reliability, flexibility, and willingness to roll with change.
• Interest in designer and contemporary fashion.

Responsibilities

• Welcome every customer like they're walking into somewhere special.
• Ask the right questions, listen properly, and style with intent.
• Stay sharp on collections, brands, and trends so your recommendations land.
• Bring promotions, loyalty perks, and the little extras to life.
• Handle transactions with accuracy and confidence.
• Keep the shop floor looking flawless. Presentation is non-negotiable.
• Get the store trade-ready every morning through replenishment and prep.
• Spot the opportunity for an add-on or a smarter alternative, naturally.
• Deliver service that's consistent, considered, and unmistakably Flannels.
• Follow our policies and procedures. They're what keep the standard high.

Skills

Communication

People skills

Reliability

Flexibility

Team player

Retail experience

Job description

Flannels Group is hiring a Sales Assistant to join our luxury retail team, serving as the face of the brand and helping customers discover coveted designer and contemporary fashion.

From day one you will receive a full in-store induction, with internal development pathways and progression opportunities within Flannels and the Frasers Group. You’ll handle transactions, replenish stock, and keep the store presentation flawless in a fast-paced environment.