Luxury F&B Assistant — Guest Experience

Exclusive Hotels; Ascot; On-site; AUD 40,000 - 51,000; Full time

Benefits offered by this job

Great rates for stays across all our酒店

50% discount on Food & Beverage dining

Free meals while on duty

Free access to the on-site gym and-par

Employee Assistance Programme and well

Hospitality Essentials discounts

Growth opportunities within Exclusive

Job summary

Royal Berkshire, part of the Exclusive Collection, is a luxury property in Ascot seeking a Food & Beverage Assistant. You will provide warm, attentive service across our restaurant, bar and lounge areas, delivering memorable dining experiences for guests.

The role offers opportunities for growth, learning, and internal movement within the Exclusive Collection, with benefits including discounts on hotel stays and dining, free meals on duty, gym access, wellbeing resources, and exclusive employee

Qualifications

• Customer-focused and enthusiastic approach.
• Strong communication and guest-service skills.
• Ability to work well under pressure in a fast-paced environment.
• Smart personal presentation and basic food hygiene.
• Reliable, punctual and committed to high service standards.

Responsibilities

• Provide warm, attentive service across restaurant, bar and lounge areas.
• Take accurate food and drink orders and communicate clearly with the kitchen.
• Serve dishes and beverages to the required standards of timing and presentation.
• Set up, clear and reset tables efficiently to support smooth service.
• Maintain cleanliness and organisation in all service areas.
• Offer confident menu knowledge and assist guests with queries or recommendations.
• Process payments accurately and follow company procedures.
• Support Food & Beverage operations across breakfast, lunch, dinner, events and bar service.
• Follow food safety, allergen and health & safety procedures at all times.

Skills

Strong communication

Guest-service skills

Friendly, confident

Team player

Job description

Royal Berkshire, part of the Exclusive Collection, is a luxury property in Ascot seeking a Food & Beverage Assistant. You will provide warm, attentive service across our restaurant, bar and lounge areas, delivering memorable dining experiences for guests.

The role offers opportunities for growth, learning, and internal movement within the Exclusive Collection, with benefits including discounts on hotel stays and dining, free meals on duty, gym access, wellbeing resources, and exclusive employee