Luxury Customer Experience & Operations Executive

Strathberry; City of Edinburgh; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

29 days annual leave + 3 bank holidays

Birthday day off

Employee Assistance Programme

Staff product allocation

Job summary

Strathberry is seeking a Customer Service Executive to join our team in Edinburgh. Reporting to the Head of Customer Relations, you will handle inquiries, support operations, and help drive improvements to ensure seamless, personal customer interactions across our growing luxury brand.

We value a proactive, detail-oriented approach and 1–3 years’ relevant experience. You’ll work with cross-functional teams to enhance the overall customer experience and contribute to Strathberry’s global growth.

Qualifications

• 1–3 years’ experience in customer service or a similar role.
• Excellent interpersonal and written and verbal communication skills.
• Strong problem-solving and conflict-resolution skills.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Confidence using systems and technology, with the ability to pick up new tools quickly.
• A practical, positive approach and a willingness to get stuck in.

Responsibilities

• Deliver personalised, high-quality customer service that reflects our values.
• Respond to customer queries promptly, professionally and with empathy.
• Take ownership of cases, following through to resolution and maintaining records.
• Identify operational bottlenecks and suggest process improvements.
• Collaborate with teams across the business to resolve issues quickly.
• Use feedback and data to identify opportunities to enhance the customer experience.

Skills

Customer service

Communication skills

Problem-solving

Organisational skills

Multitasking

Tech-savvy

Proactive attitude

Tools

CRM systems

Job description

Strathberry is seeking a Customer Service Executive to join our team in Edinburgh. Reporting to the Head of Customer Relations, you will handle inquiries, support operations, and help drive improvements to ensure seamless, personal customer interactions across our growing luxury brand.

We value a proactive, detail-oriented approach and 1–3 years’ relevant experience. You’ll work with cross-functional teams to enhance the overall customer experience and contribute to Strathberry’s global growth.