Luxury Customer Care Associate (3-Month Contract)

SALONI; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury womenswear brand in Central London seeks a Customer Care Assistant for a 3-month fixed term contract. In this role, you'll be the first point of contact, providing exemplary service via phone, email, and WhatsApp. The position requires a proactive approach to problem-solving and excellent communication skills, along with a passion for superior customer experiences. Relevant experience in luxury retail or hospitality is essential. This role offers opportunities for brand training and personal development.

Benefits

Beautiful central London location

Immersive brand training

Yoga lessons in the office

Qualifications

• Flawless command of English, both written and verbal, with clear, articulate phone manner.
• Previous experience or internship in high-end customer service within luxury fashion, retail, or hospitality.
• Proactive, problem-solving mindset.

Responsibilities

• Serve as the primary contact for customers via phone, email, and WhatsApp.
• Handle enquiries including product information, order status, and complaints.
• Process orders, returns, and customer inquiries efficiently.
• Collaborate with internal teams in Logistics, E‑commerce, and Finance.

Skills

Flawless command of English

Previous experience in luxury customer service

Proactive problem-solving mindset

Proficiency in Microsoft Office

Tools

Shopify

CRM apps

Gorgias

Job description

A luxury womenswear brand in Central London seeks a Customer Care Assistant for a 3-month fixed term contract. In this role, you'll be the first point of contact, providing exemplary service via phone, email, and WhatsApp. The position requires a proactive approach to problem-solving and excellent communication skills, along with a passion for superior customer experiences. Relevant experience in luxury retail or hospitality is essential. This role offers opportunities for brand training and personal development.