Luxury Cruise Sales Consultant – UK/EMEA

Royal Caribbean Group; Greater London; On-site; GBP 25,000 - 42,000; Full time

Job summary

Silversea seeks a Personal Consultant UK/EMEA (Outbound Cruise Consultant) to join our London office. You will be responsible for selling Silversea cruises and related shore side products to consumers via outbound telephone sales, emails, and other contacts, delivering a personalised luxury customer service experience.

You will work with global sales and support teams to achieve customer satisfaction, revenue goals, and long-term client relationships, targeting strong performance and

Qualifications

• Must have fluent English to manage customer interactions, resolve queries effectively, and communicate clearly over the phone or in person.
• Demonstrate ability to interact and cooperate with all company employees.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Maintain professional internal and external relationships that meet company core values.
• Work both in a small local team and within a larger global team in a highly motivated, competitive environment toward a common goal.
• Proactively establish and maintain effective working team relationships with all support departments.

Responsibilities

• Sell Silversea cruises and related shore side products and services, using predominantly outbound consumer contacts, in addition to email and inbound.
• Maintain contact with all clients to ensure high levels of client satisfaction and optimise long-term customer value.
• Employ technical selling skills and product knowledge in all areas to give effective presentation of Silversea products and services.
• Meet assigned monthly, quarterly, and annual targets.
• Manage a high volume sales-focused workload, meet productivity goals, and optimise the selling process through pro-active customer contact.
• Communicate and interact effectively with decision makers, at all levels internally and externally.

Skills

Fluent English

Communication

Teamwork

Customer focus

Job description

Silversea seeks a Personal Consultant UK/EMEA (Outbound Cruise Consultant) to join our London office. You will be responsible for selling Silversea cruises and related shore side products to consumers via outbound telephone sales, emails, and other contacts, delivering a personalised luxury customer service experience.

You will work with global sales and support teams to achieve customer satisfaction, revenue goals, and long-term client relationships, targeting strong performance and