Luxury CRM & Loyalty Specialist

Mr Porter; Greater London; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Pension

Staff discounts

Private healthcare

Flexible working

Job summary

MR PORTER is seeking a talented CRM & Loyalty Executive to join the Customer Retention team. In this role you will plan and deliver engaging, customer-focused CRM campaigns across multiple channels, driving engagement, retention and commercial performance.

Reporting into the CRM & Loyalty Manager, you will identify relevant customer segments, own the CRM calendar, collaborate with creative and marketing teams, and monitor campaign performance to optimise future activity.

Qualifications

• Minimum 2 years’ experience in a CRM or customer retention role, preferably in luxury or fashion retail.
• Strong knowledge of email and push notification channels and CRM best practices.
• Experience using Google Analytics or Tableau and project management tools such as Trello.
• Excellent organisational skills with ability to manage multiple priorities and deadlines.
• Strong communication and stakeholder management skills with a commercial mindset.
• A collaborative, adaptable approach and passion for luxury fashion.

Responsibilities

• Support the development and execution of MR PORTER’s customer retention strategy, driving engagement through targeted CRM communications.
• Plan and deliver end-to-end campaigns across email, push notifications, SMS, direct mail and other CRM channels.
• Collaborate with creative, editorial and marketing teams to develop engaging communications aligned with brand objectives.
• Identify relevant customer segments and tailor messaging based on behaviours and channel engagement.
• Own and manage the CRM calendar, aligning with wider brand and marketing activity.
• Monitor campaign performance, deliver regular reporting and actionable insights to optimise future activity.
• Support testing and optimisation across personalisation, creative and new channels with regional and wider teams.

Skills

CRM strategy

Campaign planning

Stakeholder management

Communication

Creative mindset

Tools

Google Analytics

Tableau

Trello

Job description

MR PORTER is seeking a talented CRM & Loyalty Executive to join the Customer Retention team. In this role you will plan and deliver engaging, customer-focused CRM campaigns across multiple channels, driving engagement, retention and commercial performance.

Reporting into the CRM & Loyalty Manager, you will identify relevant customer segments, own the CRM calendar, collaborate with creative and marketing teams, and monitor campaign performance to optimise future activity.