Luxury Client Experience Concierge

Selfridges; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Selfridges in London is seeking a 40 Duke Concierge Consultant to blend Front of House reception with concierge-level service, acting as a central contact for clients, partners and internal teams. You will welcome clients, manage check-ins at Personal Shopping, handle enquiries, coordinate room bookings, and maintain suite standards to ensure a seamless, premium journey.

The role requires a warm, professional, highly organized approach, with the ability to balance multiple tasks and adapt to NEW

Responsibilities

• Deliver a warm, genuine welcome to all clients and guests, including VSP, VVSPs and PS clientele and support high-profile and special occasion visits
• Manage client check ins at Personal Shopping and act as a knowledgeable and proactive point of contact for client enquiries, both in person and remotely
• Manage and respond to shared inbox enquiries and phone calls in a timely manner
• Handle high volume correspondence during peak trading periods, newsletter launches and events
• Coordinate Personal Shopping room bookings and appointment calendars as well as manage walk in requests, initial consultations and referrals
• Ensure suite standards are maintained and that any defects or issues are reported to management and resolved promptly
• Support in reservations for the F and B areas collaborating effectively with the operator so the journey for our guests is seamless
• Manage client shopping requests, referrals from hotel concierges and other external partners and any other ad hoc requests with professionalism
• Support partnership initiatives with internal or external brands
• Provide operational and administrative support including, coordinating same-day delivery services, dispatch queries and client collections
• Manage product requests, alterations, courier services and shopping deliveries
• Maintaining trackers and completing opening and closing checklists
• Support the delivery of end of day and weekly reporting
• Support the events team with administrative tasks such as guest confirmations and communications
• Provide on the day support, such as managing guest flow, to ensure a smooth and premium client experiences
• Be flexible to work shifts aligned with NEW Destination opening hours, and on occasion available to stay until the destination closes, such as to support with events in the space.

Job description

Selfridges in London is seeking a 40 Duke Concierge Consultant to blend Front of House reception with concierge-level service, acting as a central contact for clients, partners and internal teams. You will welcome clients, manage check-ins at Personal Shopping, handle enquiries, coordinate room bookings, and maintain suite standards to ensure a seamless, premium journey.

The role requires a warm, professional, highly organized approach, with the ability to balance multiple tasks and adapt to NEW