Luxury Car Service Manager & Front Desk Leader

Land Rover

Knutsford

On-site

GBP 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Company car

Staff discounts

Career development

Job summary

Land Rover Knutsford is seeking a Customer Service Manager to lead the front-of-house operation and a dedicated Service Advisor team, driving exceptional customer journeys in a luxury retail environment. You will report to the Service Manager, own performance, coach your team, and collaborate with the dealership to deliver sustained financial and customer satisfaction results.

Join a high-performing, award-winning team committed to developing talent, delivering premium service, and upholding the

Qualifications

Strong customer service background with a track record of leading teams.
Ability to coach, develop and empower staff to achieve targets.
Commercial mindset with focus on service profitability and customer satisfaction.

Responsibilities

Lead, coach and inspire the Service Advisors to deliver high performance.
Own front-of-house operations and the customer journey.
Collaborate with Service Manager to improve financial performance of the department.
Protect and enhance top-tier customer satisfaction metrics.
Uphold first-time-right service standards across the team.
Develop team through coaching, feedback and recognition.
Work cross-functionally across the dealership to ensure a cohesive customer experience.
Lead by example with energy and accountability every day.