Luxury Brand Concierge & Sales Associate

PVH Corp.; Bicester; On-site; GBP 21,000 - 29,000; Full time

Job summary

PVH Corp. is seeking a Sales Associate for Tommy Hilfiger stores in the United Kingdom. You will be the face of our iconic brands, delivering outstanding service and in-depth product knowledge while guiding customers on outfits and recommendations.

Join a team that values adaptability, ownership, and a collaborative spirit to maintain first-class store standards and a premium customer experience.

Qualifications

• Hospitality or retail experience preferred.
• Effective communicator who collaborates to win.
• Inspires trust and recognizes team contributions.
• Able to adapt quickly and stay present on the shop floor.
• Takes ownership and makes informed in-store decisions.

Responsibilities

• Ensure high levels of customer satisfaction through excellent service.
• First point of contact for authorising discounts and resolving queries.
• Be a brand ambassador with in-depth product knowledge.
• Build and maintain professional relationships with customers.
• Assist customers with outfits and product recommendations.
• Assess customer needs and provide information on product features.
• Drive store KPIs and suggest ways to improve.
• Maintain shop and stock room presentation and organisation.

Skills

Customer service experience

Communication skills

Retail experience

Brand knowledge

Adaptability

Job description

PVH Corp. is seeking a Sales Associate for Tommy Hilfiger stores in the United Kingdom. You will be the face of our iconic brands, delivering outstanding service and in-depth product knowledge while guiding customers on outfits and recommendations.

Join a team that values adaptability, ownership, and a collaborative spirit to maintain first-class store standards and a premium customer experience.