Luxury Brand Ambassador

Maison Francis Kurkdjian; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

Maison Francis Kurkdjian on John Lewis, Oxford Street seeks a Luxury Brand Ambassador who is passionate about fragrance and exemplary in luxury service. You will drive counter sales, promote the brand, and build lasting client relationships.

You will demonstrate detailed product knowledge, proactively engage clients, and strive to exceed sales targets and KPIs while representing the brand with elegance and integrity.

Qualifications

• Be an expert on fragrance and inspire clients.
• Provide advice and guidance for other ambassadors.
• Pro-actively sell products and provide luxury service.
• Be aware of and aim to meet sales targets.
• Be aware of KPI’s.
• Develop personal relationships with clients to gain loyalty.

Responsibilities

• Be an expert on fragrance and inspire new clients.
• Provide advice and guidance for other ambassadors.
• Pro-actively sell products and provide luxury service.
• Be aware of sales targets and KPI’s.
• Develop personal relationships with clients to gain loyalty.
• Educate clients on Maison Francis Kurkdjian.

Skills

Fragrance knowledge

Sales skills

Client relationship

Luxury service

Job description

POSITION: Luxury Brand Ambassador

LOCATION: John Lewis, Oxford Street

HOURS: Full-time, 37.5 hrs

MISSION

A Luxury Brand Ambassador for Maison Francis Kurkdjian is passionate about fragrance with love for the products, respect for creativity, authenticity & a focus on detail & quality. You're responsible for driving sales by achieving targets while promoting the brand and providing luxury.You will demonstrate an attitude that benefits Maison Francis Kurkdjian always.

Main Responsibilities

SALES:

• Be an expert on fragrance, able to evoke responses to inspire & gain new clients
• Provide advice & guidance for other Luxury Brand Ambassadors
• Pro-actively sell products & provide luxury service
• Be aware & achieve or exceed sales targets
• Be aware of KPI’s

KPI: To achieve sales targets

SERVICE:

• Be knowledgeable on Maison Francis Kurkdjian products & be able to propose products to clients
• Demonstrate products on clients & confidently explain the benefits of each product
• Initiate contact with customers & welcome them on counter
• Identify, understand & reformulate client needs
• Develop personal relationships with clients to gain loyalty
• Educate clients on Maison Francis Kurkdjian

KPI: To receive any positive feedback and it to reflect in your KPI’s

GENERAL

• Participate in merchandise management
• Monitor stock levels, report any issues to the Account Manager
• Conduct all operational & administrative tasks
• Be accountable in your role & represent the brand
• Adhere to Company policies
• Build relationships with store management & adhere to all store policies & procedures
• Carry out any additional duties as directed by the management team

POSITION WITHIN THE TEAM

Reports to:Area Manager

CONTACTS AND RELATIONSHIPS

Internal: Area Manager, Colleagues, Head Office & LVMH HR Team

External: Cliental, Host Store Management

Profile

PERSON SPECIFICATION In order to be successful in this role, you will be: Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service. Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate knowledge on the brand through excellent communication skills, be able to identify key products that would suit the customers’ needs. Immaculately groomed and presented, you will embody the elegance that customers have come to identify with the brand, Maison Francis Kurkdjian

Additional Information

Maison Francis Kurkdjian was created in 2009 following the meeting of Francis Kurkdjian, a renowned perfumer with scores of successful creations to his name, and Marc Chaya, a former associate of Ernst & Young. With a focus on deliberate and sound international expansion, Maison Francis Kurkdjian is currently present in 40 countries. Maison Francis Kurkdjian has an ever-growing portfolio consisting of women’s fragrances such as Baccarat Rouge, 540, male’s fragrances such as Amyris homme and uni sex ones like OUD satin mood.