Luxury Brand Ambassador

LVMH Group; Greater London; On-site; GBP 25,000 - 40,000; Full time

Job summary

Maison Francis Kurkdjian is seeking a Luxury Brand Ambassador to drive in-store sales while promoting the brand’s elegance and craftsmanship in London. You will advise clients on fragrance, demonstrate products, and deliver the high-touch service that defines the Maison experience.

You will build relationships with clients, aim to meet or exceed targets, and work closely with store teams and the LVMH network to ensure consistent luxury standards and brand representation.

Qualifications

• Experience in luxury retail or fragrance boutique environment.
• Ability to communicate the brand story with enthusiasm and precision.
• Proven track record of meeting or exceeding sales targets in a retail setting.
• Excellent interpersonal skills and attention to detail in customer service.

Responsibilities

• Be an expert on fragrance and inspire clients with product knowledge.
• Provide guidance to clients and colleagues on products and services.
• Actively sell products and deliver luxury service to drive sales.
• Pursue and achieve sales targets and monitor KPIs.
• Develop personal relationships with clients to foster loyalty.
• Educate clients on Maison Francis Kurkdjian and its fragrances.
• Support merchandise management and store operating procedures.

Skills

Fragrance expertise

Luxury service

Sales target driven

Clienteling

Tools

CRM systems

Job description

A Luxury Brand Ambassador for Maison Francis Kurkdjian is passionate about fragrance with love for the products, respect for creativity, authenticity & a focus on detail & quality. You're responsible for driving sales by achieving targets while promoting the brand and providing luxury.You will demonstrate an attitude that benefits Maison Francis Kurkdjian always.

MAIN RESPONSIBILITIES

SALES

• Be an expert on fragrance, able to evoke responses to inspire & gain new clients
• Provide advice & guidance for other Luxury Brand Ambassadors
• Pro-actively sell products & provide luxury service
• Be aware & achieve or exceed sales targets
• Be aware of KPI’s

SERVICE

• Be knowledgeable on Maison Francis Kurkdjian products & be able to propose products to clients
• Demonstrate products on clients & confidently explain the benefits of each product
• Initiate contact with customers & welcome them on counter
• Identify, understand & reformulate client needs
• Develop personal relationships with clients to gain loyalty
• Educate clients on Maison Francis Kurkdjian

KPI: To receive any positive feedback and it to reflect in your KPI’s

GENERAL

• Participate in merchandise management
• Monitor stock levels, report any issues to the Account Manager
• Conduct all operational & administrative tasks
• Be accountable in your role & represent the brand
• Adhere to Company policies
• Build relationships with store management & adhere to all store policies & procedures
• Carry out any additional duties as directed by the management team

POSITION WITHIN THE TEAM

Reports to: Area Manager

CONTACTS AND RELATIONSHIPS

• Internal: Area Manager, Colleagues, Head Office & LVMH HR Team
• External: Cliental, Host Store Management

Profile

PERSON SPECIFICATION

In order to be successful in this role, you will be:

• Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate
• Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
• You will be driven and results orientated, seeking out ways to continually grow the business through events and counter activity.
• Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate knowledge on the brand through excellent communication skills, be able to identify key products that would suit the customers’ needs.
• Immaculately groomed and presented, you will embody the elegance that customers have come to identify with the brand, Maison Francis Kurkdjian

Additional information

Maison Francis Kurkdjian was created in 2009 following the meeting of Francis Kurkdjian, a renowned perfumer with scores of successful creations to his name, and Marc Chaya, a former associate of Ernst & Young. With a focus on deliberate and sound international expansion, Maison Francis Kurkdjian is currently present in 40 countries. Maison Francis Kurkdjian has an ever-growing portfolio consisting of women’s fragrances such as Baccarat Rouge, 540, male’s fragrances such as Amyris homme and uni sex ones like OUD satin mood.

MaisonFrancis Kurkdjian was co-founded in 2009 by Francis Kurkdjian, a renowned perfumer with scores of successful creations to his name, and his long-time friend and business advisor Marc Chaya, a former partner in business advisory at Ernst & Young. The founding duo have applied their complementary talents to conceive a new territory of free expression in contemporary fragrances – sensual, generous and multi-facetted – where the perfume is naturally the hero.

The Maison is guided by precise codes: purity, sophistication, timelessness and the boldness of a reinvented classicism.Perfumer Francis Kurkdjian’s remarkable creative talent defines the unique personality of his eponymous house, wheredifferent facets of exceptional expertise come together and echo one another, providing the fundamentals on which MaisonFrancisKurkdjian has been built, shaping its singular quality. With a focus on deliberate and sound international expansion, MaisonFrancisKurkdjian is currently present in more than fifty countries.

Maison Francis Kurkdjian is committed to a long-term vision and to passing on unique savoir-faire. Since its creation, our teams and our partners have been united by meaningful values that anchor the renown of the Maison. A deep respect for creativity, a love of the product and an unwavering focus on detail and quality have always guided our choices, enabling us to bring customers exalting experiences through fragrances.

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Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.

Join us at LVMH, where your talent is at the heart of our collective successes.