Luxury Brand Ambassador

Creed; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

The House of Creed in London is seeking a Luxury Brand Ambassador to drive sales and deliver an unparalleled luxury customer experience at our Creed counter in Selfridges.

You will develop deep product knowledge, engage customers with storytelling, ensure flawless visual presentation, and uphold the brand's prestige in a fast-paced retail environment.

Qualifications

• Exceptional communication and interpersonal skills.
• Proven experience in luxury retail or a similar customer-facing role.
• Passion for the luxury brand and a commitment to delivering an exceptional customer experience.
• Goal-oriented with a track record of meeting and exceeding sales targets.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work weekends and holidays as needed.
• Passion for fragrance or beauty products is a plus.

Responsibilities

• Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales.
• Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
• Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
• Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.

Skills

Communication skills

Interpersonal skills

Luxury retail experience

Customer-facing experience

Sales target driven

Adaptability

Weekend/holiday availability

Fragrance/beauty passion

Job description

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.

About the role

We are seeking for a Luxury Brand Ambassador for our Creed counter in Selfridges W1, London, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week.

Purpose of the role

As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.

Including but not limited to:

Product Knowledge

Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales.

Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.

Customer Service

Deliver exceptional customer service to create memorable experiences and foster brand loyalty.

Visual Presentation

Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.

• Exceptional communication and interpersonal skills.
• Proven experience in luxury retail or a similar customer-facing role.
• Passion for the luxury brand and a commitment to delivering an exceptional customer experience.
• Goal-oriented with a track record of meeting and exceeding sales targets.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work weekends and holidays as needed.
• Passion for fragrance or beauty products is a plus.

Why the House of Creed?

Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.

Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.

Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.

Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

Job Applicant Privacy Policy

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).

The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.